NomadinternetReviews of nomadinternet.com

Horrendous company to deal with. You cannot get anyone for assistance. I have been requesting a refund since December 2024 and to this day still have not received it, even they sent me an email stating it was on its way. I have about 18 emails that I have sent. No personal connection to even get a person to respond. All I want is my $99! DO NOT BOTHER WITH THIS COMPANY!!!!!!!

Just read Amanda Mendez, Shelly Anderson, and probably more reviews pretty much same thing happened to me. I wish I would have just stayed without Internet instead of using nomad. Steve Wilson was cool hopefully he canceled everything that another person was supposed to do a while back and I never have to talk to anyone from nomad ever again.

So many things were wrong with this service. I got the nomad air internet modem. Used it for a month and it took a long time to connect and had terrible service when it did. The website still looks new and theres extra add that feel unnecessary. I had a hard time with support, emails were no good, calling the number is useless and text seems to be the only way to get an answer back from anyone. I canceled service and returned the modem but was still charged the monthly fee the week after and support is not responding. I tried this service because it advertised connecting in rural areas and I needed internet I gave them the benefit of the doubt and I shouldn't have. Maybe in a few years when they've worked on their support and connection abilities they'll be better but right now I'm very disappointed.

I cannot stress enough how terrible my experience with Nomad Internet has been. They are misleading and untrustworthy. After spending $350, I was given the impression I was purchasing an internet router and signing up for a monthly service at $99. Instead, I was hit with a surprise charge of $139 just a few months later, $40 more than expected, without any prior notice given that my rate was going up. When I called to inquire, they claimed the extra charge was for renting the router, which was never disclosed in the beginning and they never informed me about the significant rate increase. When I tried to cancel my service, they flat-out refused and continued to charge my card. I eventually had to cancel my card to stop the unauthorized payments. To make matters worse, even though my billing was set for the 7th of each month, they abruptly cut off my service on the 1st, leaving me without internet. A friend of mine had a similar experience with nomad. They gave her the runaround and refused to reimburse her for the router she thought she purchased. Now, she has switched to Starlink and couldn’t be happier with her service. The difference is night and day, with superior reliability and customer support. If you’re looking for reliable internet, steer clear of nomad internet. They scam their customers and provide terrible service. Do yourself a favor and choose a reputable provider like Starlink. I deeply regret choosing Nomad.

This company is an absolute nightmare to deal with. I have been a customer since September of 2023. I was having issues with my omen modem and upgraded to the dragon modem on 3/3/25. The dragon modem was working fine, but I realized that my credit card was charged $99.95 without my authorization (my account is on a prepaid annual plan until November 2025). I texted a week ago to have this refunded and was assured it would be refunded. I texted again this Friday to have it refunded, as it was never refunded. Since Friday I have not had internet. I spent all weekend speaking with Daniel Hayes, Chris Fox, Jason Meyer, Dennis Clark, Sara Night, Sam, Mark, Joe in billing, and countless other respresentatives that could not have my refund processed or help to get my internet working again. We hard reset the modem at least 20 times. I finally asked for a replacement, since I was "assured" it was working on their end. Chris Fox told me the dragon modem replacement would be sent Monday and I would receive a confirmation email. I called Monday evening, as I still had not received an email. I finally received an email stating they have shipped the Omen (my old, downgraded modem). I have asked multiple times to speak with management, which I was told by several represenatives doesn't exist and one finally told me the billing manager Sarah Noland would call me back. This person has never called. I have now been without internet at home for 5 days and have been double charged with no refund in sight. I spoke with Jack Wilson who called me today stating he sees I am looking for a Dragon modem. I just went in more circles, as I was assured yesterday that the Omen email was a mistake and that it is the Dragon that is coming. Jack assured me I will be receiving a Dragon modem by Thursday or Friday and that he will escalate my billing issue again and take my credit card off file, since I never authorized it to be saved. He requested mulitple times that I leave a positive review (as they all fish for) and I advised I will not leave a positive review until all of my issues have been properly resolved. Hopefully this review will help to get my issues resolved.

I have not been able to cancel my service. Previously phones were not available and I emailed customer support to no avail. But finally I received a refund after complaining only to get charged the following month. I eventually was able to call as the phones were reactivated. I was instructed to go through a cancellation process and that a label would be generated to send back my modem (that I previously paid $200 for and now am told it’s not mine). I went through entire process and it was not working and would not generate a label. This was my second time calling to talk to someone and both times I was assured that I would be emailed a label directly. Still no label. I have been trying to cancel service for two months now and I don’t know what to do. I am happy to return modem but can’t as after multiple tries, I can’t get a label to return. My only recourse is going to be to cancel my credit card as they keep charging monthly!!! So infuriating! I have had the worst customer service over the last four years!! I just want to be done and I feel like they are doing everything to make it impossible for me to quit! Thank God I had an internet provider run cable in our area so I don’t have to keep dealing with this! They say stop any time with no contract but it’s a sham! They try to make it so they keep charging and you can’t quit.

“Logan Smith” (Definitely not his real name.) insisted that I leave a review. Well, be careful what you ask for. NOMAD should read the room and go out of business. Reselling USED Verizon equipment as new. Having your entire phone system go down for months. Double billing people. Unspecified fees out of nowhere. Inconsistent customer service. Not to mention actually getting sued by an entire state for bad business practices! Luckily, I don’t trust any companies these days. So I set up a “shadow” credit card. Basically you put only the money you want to spend in it so they can’t just randomly charge you. So first, it too forever to actually get the modem. Even though it was only supposed to take 7 to 10 business days.(it actually took 32 days) Next, the service. I paid for 120 speed. My actual speed was 17….17!!! I did everything they said. Move the box to different parts of the house. Reset the box. Let them reset it from their end, all failed. It was clearly time to move on. BUT THEY WOULD NOT TAKE NO FOR AN ANSWER. Email after email of “We can fix this..” or “You could upgrade for only $499…” or “Let’s set up a call to do some trouble shooting…” no. No. NO! Cancel it. ..all that happened late 2023 to Feb 2024. It’s now March 26, 2025. I have received billing emails, demands and promotions from them constantly this entire time! So I guess recently they reinvented themselves for the third time and now have new procedures in place. But, alas it’s still the same company. I got 3 threatening emails about pay or else so I called today and got “Logan Smith.” After explaining several times that I just wanted a shipping label to send their box back, he told me that I had to create a new account just so I could cancel it. That once I did, it would automatically create a shipping label for me. Well it didn’t. And the screen stayed on “Generating your label” at which point he said he would do it manually. SHEESH!!! Take my advice: Get Starlink! Use shadow credit card services so you don’t get robbed. There’s your review LOGAN.

Have been trying to cancel service for 3 weeks. I keep getting the run around and being told I need to generate a label to return my equipment before they can stop service….only to get to a page that says “generating your return label” for literally hours. (I’ve tried multiple times for a different outcome). The only alternative they give to cancel service is to pay $200 for the modem I have. SCAM!