No Borders Moving and StorageReviews of nobordersvanlines.com

This company is entirely fraudulent. It has been almost a month past our expected delivery date, and we have received no replies to any of our numerous calls and voicemails. I have filed a report with the Better Business Bureau, the Federal Motor Carrier Safety Administration, and next, I will involve the police and then a attorney. I strongly urge you not to be deceived by these completely misleading 5-star reviews. Regrettably, we found ourselves in a difficult situation with the expedited sale of our home, leaving us with no alternative options.

STILL WORKING WITH OWNER _ NO RESOLUTION THUS FAR - My experience with this moving company was appalling—marked by hidden fees, overcharges, missing items, and property damage. No Borders arrived a day late to pick up my goods then didn't have a truck big enough for my BOL 2800 cubic feet we contracted them for. Took them 1 1/2 days to due to truck space to pack up my house. Held me hostage for additional fees. 1. Unauthorized $2,000 “Delay” Fee On July 14, I was told delivery would occur Wednesday. I confirmed with their team that Monday, July 21 at 11 a.m. was acceptable. On July 17, I was told my goods would arrive over the weekend; again, I confirmed Monday delivery. No delivery was attempted Saturday or Sunday. Then, at 10 a.m. Monday, I was told I must pay $2,000 ($500/day per truck) to release my property. This fee was never disclosed in advance and was applied under duress—essentially holding my belongings hostage until I paid. To make matters worse, they charged me for two trucks, even though the second carried only a handful of items. 2. Missing and Damaged Property Several items never arrived, including: Two kitchen boxes (containers, plates, bowls). One box of TV equipment (cables, chargers, Roku). Damaged items included: Coffee table (unrepairable). Stand-up desk and sideboard. Multiple broken dishes (despite careful packing). Tonal gym equipment, which was transported upright instead of flat. Additionally, the movers caused significant wall damage in my brand-new home (documented during walkthroughs).

Not even one star. I cannot say enough to express how horrible this company is. They showed up to pick up a day early with no notification. When the delivery window passed, they would not answer the phone or return my call. They dropped off four days late with no notification or explanation of why it was late. My household goods were scratched, damaged, and broken. Thick plastic boxes were crushed. A box very clearly marked as glass was punctured. All of the wooden furniture was scratched and scraped. They did not use the digital bill of lading I signed, but instead used a hand written, illegible version that did not properly describe my household goods. They only sent one person to deliver and unload, but some of my household goods are large. Consequently, my good were damaged. The person who delivered and unloaded did not understand English well enough to have a conversation and clearly could not read English since the box marked as glass was obviously damaged. He did not handle anything with care, but threw pieces out of the moving truck. He does not know how to stack household goods to avoid damage to furniture or crushing thick plastic moving boxes. The heaviest furniture was stacked on top of moving boxes, including the one clearly marked as glass, thereby, crushing them. They did not clearly state the payment process and changed from credit card processing at pick up to only accepting cash on delivery. When I was finally able to reach an agent after repeatedly calling, the agent did not understand English very well and I had to keep explaining that I needed to make a delivery payment. The transaction did not seem legitimate. I would not recommend this company.

DO NOT USE!! Worst company ever. they won’t deliver our items and keep changing the timeline. Jennifer Flores is the worker that keeps lying about things. DO NOT USE