Above-and-Beyond Service; Sales & Customer Service
Wanted to replace a lost DJI Drone. Did not want newest model for certain reasons, and they were able to find an open box, discontinued unit for me. Thanks and I highly recommend.
By Zaheer N.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
186 reviews
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NJACCESSORY-CLOSED is listed under Home Goods Stores.
NJACCESSORY-CLOSED (njaccessory.com) has 186 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Wanted to replace a lost DJI Drone. Did not want newest model for certain reasons, and they were able to find an open box, discontinued unit for me. Thanks and I highly recommend.
By Zaheer N.
**UPDATED - They sent me a brand new camera and everything works fine!*** The store has reached out to me and I have sent the camera back to them. I'll update as events happen.*** I purchased a Nikon Camera. Charged it. Screen wouldn't come on. Called 3 times and left messages and sent 1 email, no response. $499 spent and no resolution or even an acknowledgement of an issue. I've have gone to the BBB. One week in of a request for a response from the BBB and nothing yet.
By Kathy C.
My compliment! I ordered a Nikon camera and i am happy with it. NJA you did a great job, Thanks so much. Even a little misstake was qick and very friendly regulated. NJ1171536230
By HorstHelga S.
I had the pleasure of dealing with Max from NJ Accessories, not only was his customer service impeccable but his product knowledge was outstanding. As much as I drove him crazy changing my order around, not once did he lose his patience. My experience with NJ Accessories has been great and I would recommend them to anyone.
By Mansoor A.
It goes back to Victor who took care of me in December with a large camera order that went out to my daughter in Germany. Service was excellent then, so even when I found a slightly better price on a Google Express sale for a GoPro she now desires while being out there, I went back to the team at NJAccessory. Dan remembered me from 8 months back and passed me on to Max to make the sale happen. ANOTHER excellent job by all. Thank you, Ken
By Kenneth J L.
Excellent service!! I have to admit, did not know of these guys before but I was referred. I am so grateful, and I do as much as I can to support small quality businesses. I recently bought a projector for our small business. I was very impressed with the quality of service and personal attention to my order. The order was shipped fast, and I've no issues so far.
By Kavita S.
I had an amazing and wonderful experience with NJAccessory and the sales rep- Vishal. I was very worried when I found the camera I bought did not had the feature why I bought it in the first place. Later I realized they had shipped me a korean version of the camera that lacked the features, unfortunately I had exceeded the return period. I still took a chance and called them, Vishal was a huge help. He provided me exchange beyond the return period and took care of both way shipping. It was an overall a quite pleasant experience. Hats off for customer service satisfaction! 👍
By Madhu R.
I had an amazing and wonderful experience with NJAccessory and the sales rep- Mike. I was very worried about my order because I didn’t get any emails or confirmation and I have been waiting almost 5 days for my order to be shipped. But when I called, Mike was a huge help. He made sure that my order was finalized and shipped. Also gave me $50 refund because of the Inconvenience. Received my compete bundle along with 1 year USA standard warranty. It was an overall a quite pleasant experience. Hats off for customer service satisfaction! 👍
By Naresh R.