Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
198 reviews
NixonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nixon has been the premium lifestyle accessory brand of choice for independents, creatives, and free-thinkers the world over. What co-founders Chad DiNenna and Andy Laats started in Encinitas, California as a boutique line of watches exclusively sold at board sports and fashion retailers is now a full range of watches, bags, leather goods, and accessories. Sold in over 90 countries, we've built a global following of people living unbound lives and bringing our products along for the ride.
Nixon (nixon.com) has 198 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 18 reviews with 2 stars · Clear filters
I've been trying to get a watch collected for repair for over a week now despite the Nixon website stating that collections take 24 - 48 hours. Costumer support don't answer my emails and leave me waiting on hold when I call. Nixon provide a very poor service.
By Owen
Bought a couple of watches as I wasn't sure which one I preferred and wanted to see them in the flesh before deciding. Since they advertise a free returns service I thought this would be fine. Received the items very quickly (next day I think). Made my decision and arranged the return with UPS (easy). Nixon failed to confirm receipt of the return so I had to contact them by email as their customer service line will only put you through to French operators, even when you select English. Eventually the confirmed receipt. A couple of weeks passed, still no refund. Contacted them via email to be told it takes 10 days for them to process it! Finally got another email to say my credit card had been refunded. A week later it still hadn't been. So a month since the order was placed - they still have not refunded my money. Have had to get the credit card company to recover the money.
By Gavin M.
