NixonReviews of nixon.com

I bought a Timeteller P. A year later it stopped working. It was sent back to Nixon HQ for repair. Nixon responded saying the watch was permanently broken and couldn't be fixed. They kept the watch. I was offered a voucher - 50% of the value of the watch. The voucher had a month before expiry

What a difference a couple of years makes. When Nixon was in Encinitas, I could bring one of my several Nixon watches in for service, get a print out and get my watch serviced within a week or two. Batteries were replaced on site. Their service has gone way downhill. I sent my watch to Carlsbad over a moth ago, called three times and cant get a call back or an email. Guess my relationship with Nixon is over.

If I could provide zero stars I would... Nixon are a awful company to buy from and deal with... I ordered a watch for a birthday present for someone and the watch arrived dead.. Now supplying dead watches to people might Nixon's thing but it certainly is not mine... Contacted nixon via Facebook and email for them to say send the watch back to be fully serviced,replaced or fully refunded.. but as I'm in the UK it's going to cost me to send it back to them... For goods that never worked in the first place?! I don't think so! Free returns should be in place for goods not fit for purpose.This is now a trading standards issue with Nixon and I intend to take it further. Faulty goods act. It's a Con. I work for Nissan and its like selling a brand new car without a battery and asking the customer to pay extra for it.. It just does fly with me. Get off your ass nixon and sort your s**t out!! Never going to look at anything from Nixon ever again because of the poor customer services!

Vorsicht! Auch wenn die Webseite einen seriösen Eindruck macht, ich wurde tatsächlich abgezockt. Die bestellte Uhr in scheinbar guter Qualität kam an, musste aber gekürzt werden, das hat 20 Euro gekostet, dann ist ein Stift rausgefallen, laut Service sollte diese Reparatur nichts kosten, jetzt habe ich einen Kostenvoranschlag für 27€ erhalten. Kein Anruf unter dieser Nummer, wenn man dort anrufen will. Der Chat funktioniert nicht. Nachtrag: ich musste nach Nachfragen die Reparatur doch nicht selber bezahlen. Immerhin. Bin gespannt, wie lange die Uhr hält.

Absoluter schlechtester Ruecksendeservice. Ich versuche seit Mitte April eine Uhr per DHL Express mit dem mir zugesandten Label zurückzusenden. Jedes Mal kommt die Uhr am nächsten Tag wieder zurück mit der Begründung, dass es das falsche Label sei. Als ich das 1. Mal den support anschrieb, bekam ich keine Antwort. Auf eine 2. Email hin, sagte man mir, dass das Label korrekt sei. Nun kam die Uhr eben wieder zurück, die auf der Interseite angegebene Nummer existiert nicht und im Chat antwortet mir auch niemand. DESWEGEN: Hände weg von Nixon.

Not told return from UK have to sent back to France with huge costs. Item tracked and reported delivered back to them 2 weeks ago and still no refund. Disgusting customer service from a once love brand. Will be telling others to avoid. Have a friend who is a UK stockiest in his skate shop and even he has had problems and will be no longer selling there items.

UPDATE: After 9 minutes of waiting, someone answered which they automatically knew who I was and told me I’d receive a new tracking number within a few hours. The excuse was the tracking number was a duplicate which was sent to everyone. I ordered the Time Teller watch and immediately received an email the next day stating it was shipped. When I checked the tracking number, it was an old one from August which was delivered to NM! I managed to get someone on the phone the first call; however, I was told I’d receive a callback and never did so I decided to call back. Now it’s been difficult to get someone!

Bought a product thinking that it'd be shipped within the UK, thought I'd have a quick browse of the returns policy to ensure returns were free. The website had a block stating returns can be made within 30 days and a block on how to return with just a few easy steps. I did not notice the footnote stating the exclusion countries so now have to cough up 15 quid to return my item to the Netherlands. Customer services dont care and just say it's in there terms and conditions. Massively disappointing customer service which is a real shame as the products are nice.