NisoloReviews of nisolo.com

I purchased Nisolo’s “Five for Five” membership in 2023 for $500, which promised multiple product credits over time. In 2024, the company informed members the program would be paused for 12 months, with benefits expected to resume in 2025. I waited the full period in good faith. After the delay, I did not receive my remaining benefits or any follow-up communication. I contacted the company in February 2025 and received no response. As of now, more than two years after purchase, the company has not fulfilled the program or provided a resolution. I have filed complaints with the Better Business Bureau and the Arizona Attorney General. I am still seeking a refund or fulfillment of the remaining benefits. I hope the company addresses this issue and communicates transparently with affected customers. Update: The company has since confirmed that the Five for Five program has been terminated following a change in ownership and is not offering refunds. Instead, they are offering a 25% discount on future purchases, which requires additional spending and does not replace the value of the undelivered benefits.

Horrible, scammy company. They stole from their 5-for-5 customers and will not make it right. Their new CEO is a coward. They tout themselves as an ethical and sustainable brand but they are anything but that - they steal from and deceive their customers and employees.

AVOID THIS COMPANY. I spent $544 for the Five for Five Program. I got 2 pairs out of the 10 I was supposed to receive. They completely ghosted me. No one responds. Completely unethical. And the shoes I did get give me blisters.

Another victim of the 5 for 5 scam. I gave them my $500 in Sept 2023, received my first pair of shoes. Was able to redeem a 2nd code in May of 2024. When I attempted to redeem in Fall 2024, was told the program was on hold. Spring 2025 - told that the program had ended and there would be no refund. Seriously, they are still in business and they couldn't fulfill an obligation and STOLE $500 from so many. I would NEVER buy shoes from this Company again. And would NEVER recommend it to anyone.

I too bought into the five for five program and without any communication, they foreclosed on the program and will not honor my $500. A true scam and a terrible company!

⸻ ⭐☆☆☆☆ (1 star) Terrible return policy experience — “Not eligible for return” wasn’t disclosed I ordered a pair of boots from NISOLO and was really excited about them — until I tried to return them. When I went to return the boots, I was told they were not eligible for return, and this was never made clear to me at the time of purchase. There was no notice of a no-return policy on the product page, in my order confirmation, or anywhere obvious during checkout. To make matters worse, there was no way to contact customer service — no email form, no phone number, nothing clearly listed. I couldn’t even ask for help. I’m disappointed with the boots and even more frustrated with how difficult it is to get support or resolve an issue. This experience has made me less likely to shop here again. Pros: Boots arrived on time Cons: Unclear return policy • No customer support contact • Difficult/No returns

I purchased the moc toe boot on December 21, 2025. It has not arrived yet. Nisolo gave me a tracking number with no updates, just that it was shipped on December 22, 2025. It's now January 7. It's been 17 days. I wonder if the delivery was by bicycle or on foot from Nisolo to my place.

I was sent entirely the wrong item-- wrong size, wrong style. I called and received messages indicating disconnection. I emailed and waited days until finally receiving a response. I'm pretty sure I wouldn't have gotten that except that by that point I had already stopped the charges at my credit card company. At this point I keep receiving messages asking for the same information over and over. I'm done with them – they can if they want send a prepaid mailer if they want to receive it back and even that is already putting me to too much trouble. I wish I had read the company reviews before placing the order--I advise anyone to do that before making any purchase. And finally, when I attempted to submit this one star refuse to the company, it wouldn't go through. Unsurprising.