Nick's BuildingReviews of nicksbuilding.com

The information, design and ordering process was great. The follow up after the order was placed was non existent. After the final payment was made it seemed to me you went silent on the follow up customer service. The trucking company has been awful, with again no follow up from them, no return phone calls etc. Pretty much seemed once you had my money you lost interest.

First off the door is absolutely amazing! Everything went pretty well. I had minor aggrivation from the "sales manager" when I called to order the door. Gave the impression that he didn't have time for me and any questions I had asked were met with short , sharp responses with no further explanations. He became short with me when he thought I didn't have my measurements, which I did. Emails sent to this same person went days without any response and they were in regards to them not having the glass we originally ordered. All in all, not 5 stars only because of him, other than that I highly recommend Nick's for any custom door needs. The rest of the staff I had dealt with was fantastic

My door is beautiful. However, there were some problems. There was a screw up in the size. My door was 1 inch too small even tho correct measurements were given. Nick's made it right by sending me jamb extenders and a wider brick molding. But 2 pieces had to be glued together instead of one piece and is slightly noticeable. Was not a cheap door so can't say I was pleased. They were very courteous and immediately got me my pieces but my installer had to make 2 trips, therefore, 2 charges.

I am pleased with Nick's products and pricing. Ordering from Nick's was cumbersome. Ordering required several phone calls with several people and completing several forms. Much of the information I provided was repeated several times with several people and forms. It was a very inefficient process. Nick's forgot to return my initial calls; I had to call a few times and leave a few messages before I received a call back. When I called Nick's on weekends, people answered the phone, but didn't have much knowledge or responsibility for helping me; they mostly told me to call back during weekday business hours. Nick's website is quite disorganized and does not have a clear obvious path and process for creating an order. People I spoke with at Nick's were completely unaware of how Nick's website worked, how I would obtain order forms from the website, etcetra. I had to request order forms at least twice. After much searching and inquiry, I found and I downloaded an order form from Nick's website. I completed the order form and sent it to Nick's twice, to two different addresses. After receiving my order form, Nick's called me and sent me at least one additional order form to complete and return, which contained the same information with slightly different organization. People were kind and friendly. Website describe the products well. Several months passed between my initial contacts with Nick's and receiving a product. During that time, I did not receive much communication from Nick's. During that time, Nick's "finishing department" requested that I complete another order form describing the wood finish that I had already requested on other forms. It seems like Nick's did not provide an accurate estimate for product delivery date, until a few days before product delivery. It seemed like I didn't receive any estimate for product delivery. It is possible that Nick's provided estimated dates, but I don't remember seeing those estimates. The product arrived with a large custom-made crate. It would have been very nice if the delivery "service" provided a specific time for delivery, instead of a 4 hour window. The delivery "service" was supposed to call me 1 hour before delivery, and didn't call; I had to make a call to the company, and then to the driver. The driver did not help me remove the products from the crate or inspect the products for damage. Nor did the driver help me remove the product from the crate. Nor did the driver take the crate away or provide an alternate mechanism for taking the crate away. The crate is very big and heavy and consumes a lot of space. I still have to disassemble the crate and take the crate materials to the dump, which seems like it will be fairly time consuming, because the crate is assembled with very long staples that are challenging to remove without breaking the plywood and wood parts of the crate. The materials in the crate would be useful if the crate had been constructed with something other than really long heavy staples; the materials will be busted up pieces when I'm done.

The entry door is beautiful! I am very happy with the product and services from Nick's. I experienced some poor communication with freight shipping company.

I think they did a good job. Elizabeth was very clear with us. Takes a lot for me to give a 5 star review.

Quality product and very good customer support.

Order process worked well, timed charges and delivery all went well. Installed and finished one of six doors, looks excellent