Nick's BuildingReviews of nicksbuilding.com

Door arrived and I was very pleased with the shipping container it came in You can tell they know what they are doing to protect the product The Brazilian mahogany looks great! It did take quite a while to get the product but I think because of their volume that’s why we had the wait All in all 4 stars They office staff was very responsive Alan from San Diego

Doors look great, It took way to long to get the finished product. If they have a million doors in stock you would think that there might of been some jams laying around somewhere! 4 weeks was a bit much in my book.

The pre-hung doors were exactly as expected, high quality and easy to install - I also ordered matching trim in knotty Alder - I clearly expected knots and even blemishes on the edges but 2 door trim pieces (out of 20) had knots that had 'fallen out' leaving more than half the width of the molding missing. I gave a 4 star rating because of the high quality and indeed the staff were helpful and pleasant to deal with. But there were some MAJOR problems. Perhaps my biggest complaint was a lack of communication. Ordering 6 doors and several hundred feet of trim - I had given my credit card and patiently waited for the delivery notice. After more than 6 weeks I called and was informed that I had only paid 50% which is more than fair, BUT I was never notified that the other 50% was owed when the order was completed and was never notified of completion -- I waited so long because I didn't need the doors for 4-5 weeks. After clearing that confusion up and paying the rest of the invoice it took another week to actually get the doors shipped. I was told and have every reason to believe that the doors had been finished for some time and were just sitting waiting to be shipped. I would have expected that they should have immediately gone to the front of the shipping line. One other minor complaint the entire order was but into a single package that was 3 feet by 4 feet by 10 feet and weighted 775 pounds. First there was no way to check the doors on the truck (they were all fine) and second the size of the package made lift gate service impossible and even with 3 or 4 men there is no way to manually off load such a package from a semi truck. It would have helped to break the package into a manageable size for a small builder.

We received our door in a timely manner. Door was exactly as described. I wish Salesman was clearer on R.O. I sent 4 emails and received 4 different sizes for the door. Shipping was late but packaged well. Door is beautiful.

This is our second time to order doors from Nicks Building. I feel as though the first order was better dealt with and had more communication. We absolutely love the quality of the doors, just sloppy communication this second time. Example: we are not a contractor and we had to both times tell the company that we can not move tons of materials. We had to ask for the lift gate and the first time we got an updated invoice before delivery and not the second time. First time, payment was easy second very sloppy. First time timeline given at order was consistent or they updated it. Second promised two weeks and it turned out to be 6 weeks, with no communication until delivery statement which I refer to the above conclusion. Would it impact my buying or recommending to others no, but I would warn them to commicaye since that was not done in both cases

product is beautiful as the web site shows, just didn't like the payment options and all the extra fee's associated with doing it.

Crate 2x4's Nailed to door jam, will have to be cut off with sawzall in order to keep the lock side from breaking. Screws should be used for these very expensive doors, so they can be removed without damaging the doors with a crowbar. Door has no damage, but removing crate had its obstacles to keep from damaging it. I will also have to cut the nails to remove the sheeting from the bottom of the aluminum threshold. I am not installing the door until the house is ready, in two months.

Overall, I would say my experience was a generally positive one in that I ultimately got the door I wanted and it looks great. There was a little hiccup. When I gave the door size over the phone, I was quite certain that I gave the right size door. The contract was sent to me to review and sign digitally. The door size was incorrect. I missed it. When the door arrived, it was the wrong size. When I called, I was reminded that I had reviewed and signed off on the order. Nevertheless, I could not use the door. Once I finally decided to re-order the door, some consideration was given. I apologize; I can't recall the details at this time. The door arrived and was as awesome as the picture on their website. The only caveat I have is with respect to delivery. The door was shipped such that it was my responsibility to get it off the truck and safely in my garage until it could be installed. It would not fit on the lift of a truck. Even if it could have, it would have required a forklift to get it off and safely indoors. Finally, the solution that I arrived at was to rent a 12-foot flatbed trailer, go to the loading dock, which, in my case was 50 miles from my home, and have the trucking company load it onto the trailer. I had to have all of the necessary tie-downs to strap it to the trailer, which I did. I then had to drive back the 50 miles to my home and get it safely off the trailer and into my garage. It weighed 750 pounds in the crate. Fortunately, there were a few workers at the house that helped with this. The crate was too tall to have it on any kind of dolly and roll it into the garage without hitting the garage door. We had to remove it from the crate, carry it into the garage and lean it against the wall and hope we could keep it safe until it could be installed. It was finally installed yesterday, and it looks awesome. I can't say I was happy with the responsibility being placed on me to get it safely from the carrier, but, that said, the door is everything I hoped it would be.