So far so good especially when we…
So far so good especially when we needed further assistance from support!
By DRI
Response from NICE inContact· Nov 25, 2019
Great to hear! Thank you!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
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268 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 94 reviews with 5 stars · Clear filters
So far so good especially when we needed further assistance from support!
By DRI
Response from NICE inContact· Nov 25, 2019
Great to hear! Thank you!
We use Nice incontact, we give it 5 stars hands down
By Melissa
Response from NICE inContact· Oct 30, 2019
Thank you, Melissa!
We use InContact and it works for us.
By Vladimir
Response from NICE inContact· Oct 30, 2019
Glad to hear it is working for you!
InContact is easy to work with.
By David
Response from NICE inContact· Oct 30, 2019
Thanks for the review!
I'm always finding way to better use NICE inContact. It's a very versatile product.
By Mike
Response from NICE inContact· Oct 30, 2019
Glad to hear it is working for you in many ways!
InContact has been great! Dave has been amazing helping us work through bugs. Everything is very diverse and allows us to be more advanced in what we can offer our customers.
By Nicole
Response from NICE inContact· Oct 30, 2019
Thanks Nicole! We are happy to hear our exceptional team has been supporting you.
I have been using InContact for about 3 years now. Overall, the system is very powerful and will really help to redefine your contact center from a sales perspective. There are things that could be better, but their product roadmap that is coming is going to resolve most (if not all) of those issues.
By Mike
Response from NICE inContact· Oct 30, 2019
Thanks for sticking with us, Mike! We work to make improvements all the time.
InContact is always ready to help fix any issue here at Cambia
By Cambia
Response from NICE inContact· Oct 30, 2019
Thanks for the review!