Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
268 reviews
NICE inContactSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 94 reviews with 5 stars · Clear filters
I really loved using NICE inContact. I thought it was very easy to find reports and track my agents. Ease of use and speed is really important to me. I would recommend the software to anyone!
By Lindey D.
Response from NICE inContact· Mar 1, 2020
Thanks for the recommendation, Lindey!
We have been using NICE inContact in our call centers for over 10 years and it has tremendously increased our efficiency and productivity. Over the years the interface has become more user-friendly and our agents are extremely happy with the product. I would recommend NICE inContact.
By Milton P.
Response from NICE inContact· Mar 1, 2020
Thank you for your continued faith in us, Milton. We're happy to support your business!
Easy to use interface, excellent call quality
By Ryan F.
Response from NICE inContact· Jan 31, 2020
Thanks, Ryan!
We utilize inContact to do cloud-based global phone routing. Since it's inception we have had millions of calls and no unplanned interruption to service. The uptime and responsiveness is amazing.
By Jason
Response from NICE inContact· Jan 31, 2020
Thanks, Jason!
Easy to use; straight forward
By Mello B.
Response from NICE inContact· Jan 31, 2020
Thanks!
Versatile, quick, and easy to make scripting moves--on the fly, if necessary. Easy to test and find coding errors. Data about calls and callers helps to make strategic decisions. Cost efficient
By Richard S.
Response from NICE inContact· Jan 31, 2020
Great to know! Thanks, Richard!
The new interface is well thought out. It brings an iphone experience to an Android world.
By Daniel P.
Response from NICE inContact· Jan 31, 2020
We're happy to hear this! Thank you, Daniel!
Easy to use, run reports and be an admin for. The support is also amazing.
By Ari
Response from NICE inContact· Jan 31, 2020
Thank you, Ari!
