NICE inContactReviews of niceincontact.com

Good platform with easy to use

Great service, great ongoing contact for critical communications, streamlined service!

Easy to use, helpful, intuitive

InContact satisfies the business needs. It is much better than any systems we have used in the past. However, we have had many outages.

Better but not great

Tech support is often very slow and not very helpful. at times they seem more interesting in maintaining their SLAs and closing tickets than they are in resolving the issues. The API is very solid however, we have little to no issues using that for both user admin and reporting.

The Nice InContact platform is stable and reliable. It makes our business run smoothly.

Overall a great product. While I have had some complaints regarding the Documentation and explanations with reporting, they're always working to fix, update, correct and expand. Pleasure to work with.