Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
268 reviews
NICE inContactSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 113 reviews with 4 stars · Clear filters
We like In Contact! It helps us tremendously in our operations and always has a swift turn around if there are ever any issues.
By Halie G.
Response from NICE inContact· Oct 10, 2019
Halie, thank you for your review. Glad to hear it's going well.
They have a high uptime and are very responsive to the few issues that pop-up.
By D K.
Response from NICE inContact· Oct 10, 2019
Thank you for your positive comments.
Great responsiveness from support. Pricing can be a bit spendy, but no doubt they offer the best contact center management platform!
By Dustin S.
Response from NICE inContact· Oct 10, 2019
Dustin, thanks for your comments!
Good Functionality and connectivity with phones.
By Nikhil H.
Response from NICE inContact· Oct 10, 2019
Nikhil, thank you for the feedback.
Still need to work out some of the bugs, but it's getting better every day.
By scwhiting
Response from NICE inContact· Oct 1, 2019
Thank you for your positive comments!
I enjoy using inContact. It helps me run my day to day operations with ease.
By Matt B.
Response from NICE inContact· Oct 10, 2019
Matt, thank you for your review. We're happy that we can make your day easier!
Love Working with inContact and love how easily customizable the tool is. They just have to improve on listening to the customer enhancement requests and bug fixes and be more prompt when it comes to those.
By Joe C.
Response from NICE inContact· Sep 12, 2019
Hello Joe, Thank you for your comments about the customizable aspects of CXone and your feedback on response times.
Works excellently when all things are going well.
By Kishen H.
Response from NICE inContact· Sep 12, 2019
Hi Kishen, Thank you for taking time to post your review. We're constantly working to improve your overall experience.
