NAReviews of nexusbytes.com

Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.

Very bad hosting, i have order service 6 January 2023, service down from 13 January and support doesn't reply at my ticket.

Used to be a very good and professional hosting service. As other reviewers have noted, their customer service has suddenly and dramatically changed for the worse. I have a really basic site that doesn't need a lot of maintenance so I don't update it that often. I tried to log in very recently to find my user account had been deleted. I had renewed my annual service last August, and this is January, so this was super weird. I emailed them describing the problem and requesting technical assistance. No response. [Before this, they responded swiftly to support requests]. They never responded to me and I remained blocked from accessing my account. Then I did some research and found out about the recent deterioration of their service. Alarmed, I contacted Paypal and requested a refund for the service, since I am unable to use it, and the company won't help. Paypal sent the details of my complaint to NexusBytes, who immediately sent me an email informing me that they had suspended my account for "non-payment." They did not refund me, however. Since I have the receipt from the payment I sent last August for my annual plan, I don't really know how they expect to get away with such blatant falsehood. Pretty sure Paypal will get me my money back eventually, but wanted to let people know that this company really has gone downhill in a dramatic way, and they are not only willing to take your money and not provide you with hosting, they will spitefully suspend your account if you ever complain, and then lie about it. Avoid, avoid, avoid.

Terrible support. Used NexusBytes for over a year with random server downtime and my account randomly being "disabled". Every support ticket is answered with the following, "Hello, We are working on your issue. Please hold on. Regards, XXXXXXXXXXXXX Technical Support Engineer Nexus Bytes, LLC. But no update or corrective action is given.

Guys don´t use this service. They just disabled my account without any explanation or reason, support just abandoned the issue, and waiting for 3 days already. And as you know, 3 days in a business without receiving emails can destroy you. So i had to migrate all my emails to another service but still there was some damage already. And still they haven´t fixed the issue and not even apologised for the "mistake". 2 things at the core of any business - Email server and website server. Don´t trust this company for any of that.

Were not able to provide VPS for 1 day (SLA 60 min), then the provisioned VPS didn't work, support was unresponsive and wasn't able do resolve issue. So I paid, lost time, didn't get a working VPS. Asked for refund.

very rude support. a man named Jordan S was very rude to me!!

I own a business account who have a website and vps that should be always online. Until now all was perfect but now nobody answer ticket and since I have a problem on billing I need urgently to contact them. I saw their number on nexusbytes: fake. Is a VOIP number and if I try to call it shows "User busy" or "Number invalid". Now I need to change hosting urgently and hoping that new hosting can migrate my services from old to new. Stay AWAY! Use aruba.it (italy) or hostinger.com for better services! And check always that the phone number is valid!