Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
329 reviews
NextnecklaceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Next Necklace, we specialize in creating personalized jewelry that captures the essence of your unique story. Our mission is to help you express your emotions and memories through beautifully crafted, one-of-a-kind necklaces. With our easy-to-use online platform, you can customize every detail of your necklace—whether it’s choosing the perfect material, shape, or engraving, we ensure that your piece reflects what matters most to you.We use only the highest-quality materials, guaranteeing that each piece is not only stunning but also built to last. Our fast production process and global shipping options mean that your personalized jewelry is delivered to you with convenience and speed. Whether you're looking for a meaningful gift or a special treat for yourself, Next Necklace is here to help you celebrate the moments that matter.
Nextnecklace (nextnecklace.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 58 reviews with 1 star · Clear filters
Bought a ring claiming to be Sterling Silver 925. Silver coating has rubbed off to reveal copper/brass. This is cheap costume jewelry at best. Save your money from these scammers. Also, they do NOT post any negative reviews. Frauds!
By Disappointed
I purchased a nice necklace from this company and ordered the same bracelet, but I received the wrong color bracelet, and it is impossible to return it.
By Lyuda
Cancel or delete no available
By Michael R.
I ordered two bracelets on November 29. No deliveries yet despite web site saying 8-10 days for delivery. Zero communications and they are near impossible to get in touch with. I already regret ordering from them. Next step will be a complaint with the Better Business Bureau if I do not hear from them within 24 hours. Avoid.
By Kerem
I ordered on November 30th as a Christmas gift. No one contacted me until I reached out on December 13th. They tell me they haven't even begun processing my order and my items wont ship til January. Worst customer service I've received
By John S.
I purchased a necklace for $220, but it was poor quality. I returned it a few days later. I received a $150 refund, although the website states the company issues a full refund. I also had to pay return shipping.
By Patricia P.
I'm trying to return a ring I purchased. After waiting nearly 2 weeks for the ring to arrive I was disappointed to see the 'rose gold' is actually COPPER. It looks cheap and I will not wear it. I contacted NextNecklace right away and asked to return it. So far I have received two emails - one per day, stating they want a photo to see the 'problem'. Then why don't I just keep the ring and they will send me $15 or exchange the ring for a pair of earrings. I keep asking to RETURN the ring for a refund - so far nothing I say or ask about getting the return going has been responded to correctly. I will NEVER deal with this company again. Another company in China who sends out cheap junk and there's no easy way to return it to them.
By sgeorge
Charged my credit card 1,614.57 for a necklace order of $189.00. Fraud 😡
By Michael
