NextnecklaceReviews of nextnecklace.com

I ordered my necklace on 3/22/25. I have received no updates on tracking or shipping. I sent them an email and have not received a response. I need the necklace for a formal wedding on 4/12/25. I hope I have not been scammed. Will update my rating if I receive communication or my $200 necklace

WARNING! SCAM. FRAUD. MISREPRESENTATION. DO NOT PURCHASE FROM THIS COMPANY. Many people have made this exact same complaint. Nextnecklace refuses to comply with its express written return policy, refuses to provide a return authorization but instead offered a $40 credit or exchange for another item and a free pair of earrings. Nextnecklace's express written return policy states as follows: "30-Day Return & Exchange Policy. We want you to feel comfortable and confident when shopping at NEXT NECKLACE, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date." Nextnecklace refuses to comply with its express written return policy!

AWFUL COMPANY DO NOT BUY FROM NEXTNECKLACE.COM. I ORDERED SOMETHING FROM THEM FOR MY MOTHER FOR CHRISTMAS. THEY SENT THE WRONG ITEM. I SENT IT BACK, TRACKED, THEY HAVE RECEIVED IT BUT HAVE NEVER SENT MY MOTHER'S CHRISTMAS GIFT BACK. THEY DO NOT RETURN EMAILS & DO NOT ANSWER THE PHONE. WARNING! DO NOT BUY FROM NEXTNECKLACE.COM. THEY ARE BASED IN CHINA!

Purchased a relatively expensive ring from Nextnecklace (that has about 10 other company names selling the same ring). It didnt look anything like the photo, so I returned it. Don't be fooled by their "30 day easy return" policy. It was anything but easy... they tried offering me other jewelry, then I paid for shipping and the refund was $10 short. Never again. Buyer beware!

No communication whatsoever about a ring i purchased for my wife’s birthday February 16. No contact from company about expected delivery date or any replies to my emails. If I could give less than a one star rating I would because all indications to me is that this company is a very sophisticated scam. They offer beautiful jewelry and very discounted prices but which are still in the hundreds of dollars. I believe they need to be investigated.

HI. I just ordered 3 items. But I observed that you used my old address. When I wanted to change it, I couldn't. I send few emails to you, asking for help to change the address, but you didn't answer. What is will happen with my payment 🤔 I will loose almost 350 $ ? Does it look fair?

I ordered two items and wanted to return them. I now have received an email that says that I could either receive a gift or a $40 refund on my over $200 order. They still have not given me a mailing address to return the items and they have not called. Each day I send them a message telling them that I want a full refund for the two items that I bought. This was an emerald bracelet and emerald earrings. They look like cheap jewelry and do not look like emeralds at all. So far the return process is not working. Their phone number says that customer service is not available and to leave a number and they do not call you back. Beware, if you do not like your item, you will have a very hard time returning it

I see now that I should have read their reviews. I ordered two rings ten days ago. Never even received a copy of my order. When I did get a message response they said they were closed until February 9 and hadn’t gone over any orders. I will be closing my credit card. This is what gives on line companies a bad name. They are the worse.