NextnecklaceReviews of nextnecklace.com

I ordered a necklace for my son's wedding. I got notification 10 days ago that it had shipped. However, it is stuck in transit in China. I messaged the company to see what was wrong and I have not heard anything back from them. Not sure if I will even get the necklace in time.

NEVER RECEIVED ITEMs ORDERED???????

Ordered 2 necklaces for my grand children, as they like to play" dress up" they liked to boxes they were shipped in, but after trying them on they complained about the inflexibility and scratching them. Overall they still wear them for play "dress up", but as they grow older, (they are now 8 and 10). I will purchase something not so cheaply made! Can't imagine how an adult could possibly wear these necklaces, as they do not hang properly even on children! Will look for other stores that sell better quality "costume jewelry' for young people!

Never buy from these fakes. Everything went wrong. First, I never received an order number confirming my items after I purchased two items: yellow sapphire earrings and a peridot necklace earring set. Second, the box arrives busted. The items were not damaged but there was no cert of authenticity as advertised. They looked cheap. The earring backings were far too short and the earrings too heavy for my ears. Third, their website clearly states "a 30 day return policy. Customer pays shipping." Nextnecklace is not honoring its promise to the customer, currently. They are two bit fraudsters. Run. I am filing a complaint with the BBB and with my bank.

Very difficult to exchange anything! I need to exchange my items, and it has been very difficult. They said I had to pay $15 shipping to exchange, then changed it to $25. I asked where to send it to and still have not heard back. The bracelet doesn’t fit even though I measured according to their directions and the earrings are very large and heavy. I was willing to exchange, but I keep getting strung along with no clear directions. I still have no directions. It’s not worth the hassle to deal with a company that makes exchanges difficult. If they get back to me, I will update this review.

This company is a SCAM. Wanted to return something under the alleged 30 DAY RETURNS. First email back to me was if you dont want something else we offer you 15 dollars ( l paid 100), "because it takes so long to get to us and is expensive for you". I've seen these scams before. Do not buy you will get GRIEF. Do not buy from any China company who requires you to ship back to China (not the local distributing address it came to you from) and offers you pennies on the dollar to settle.

They photograph the products falsely and add color enhancement to the stones. I purchased a ring and two pair of earrings. They refunded for the earrings but took $78 from the ring refund and JUST KEPT IT. GONE. I HAVE WRITTEN OVER AND OVER. I PAID $39.OO TO SHIP THE THREE ITEMS BACK. HORRIBLE

I do not want to leave any stars at all. I ordered nearly $1,000. worth of jewelry from Next Necklace in January with note to seller that I needed it by a certain date in February and received enthusiastic messages that they would get right on it. I finally received part of the order well past date needed, with no explanation if or when balance would arrive. Since it was received too late for the event I sent it back and requested the refund of $926.74 to my Citi account. Next Necklace sent messages three or four times stating that they had credited my account on three different dates but it was not true. They lie over and over again. I am an elderly woman, 84, trying to buy gifts for my granddaughters to wear to a family wedding - and I received nothing for my money (They did send me an email early on offering me $30.00 and keep the jewelry! Heck no!!) Please help me!!!! (And beware of buying from them - they have the same stuff as Amazon but 6 times the price as Amazon. And they are not honest.