NexRepReviews of nexrep.com

I had a very disappointing experience with Nexrep. On multiple occasions I raised legitimate work-related concerns with the director Sidney and received evasive responses and a refusal to respond directly. I was constantly responded to with statements that had nothing to do with helping with the issues I was having. RS's were unhelpful when I reported system issues and account problems; tickets were closed without resolution and follow-up support was inconsistent. These failures caused repeated interruptions to my work and left problems unresolved for days. Management needs to held accountable for their actions and lack there of. Some RS's can make threatening remarks to you and are not reprimanded when reported as they are the favorites of Sidney. If you rely on timely support, clear communication, and accountability, be aware that this company did not meet those basic expectations in my experience. I hope management addresses these issues and improves responsiveness, transparency, and technical support.

Well. You start with 1 month of unpaid, Monday through Friday, 8-hour shifts. In that time, everyone had been promised by whoever their POC was to interview. They were told they'd get $ upon completion. You soon find out they say, "You need to bring it up to them." Well, that won't happen. After this, you end up assigned to some team that a client needs help with. One of mine was "NYCDPAP" (people who serve at home with medical needs in NYC), which shut down about a week into the program. Two months later, a new program started (I was unemployed during that time). Well, off we go again. 2-4 weeks unpaid. You have to have dual monitors, a desktop, and no Apple (although they are the least tech-savvy ppl I have ever seen.) After you finish pre-cert (the 4 weeks), you are certified and begin PRE-production. You now make a whopping 11-13$ an HOUR, NO MATTER WHAT STATE. Minimum wage is 7.75 in UT, so in NY, if you think you're getting 20, guess again. No benefits, you have to do your taxes as you aren't an employee you are a INDEPENDENT contractor (REALLLLLLYY easy to fire no matter what state) I could keep going but if you have a brain you see the entire situation is set up to bag ppl, get a few for a literal week or 2 once every few months then bag um. My entire class of 40 did a month, then 2 more weeks for NYCDPAP, and NONE of us got a single penny. They don't provide equipment. 100% ATTENDANCE MANDATORY . . . just think "Does this sound like a set up designed to keep ppl or even make them want to stay" >>>>MUCH MUCH MUCH BETTER REMOTE OPTIONS.

NY PPL Project Joined right before they were going to launch with a new program for NY. Hundreds of people were onboarded, and this has been the worst project launch failure I have ever witnessed or even heard of. The training was all over the place. They kept asking everyone to be patient while they pivoted due to the clients needs. Over and over again, "Sorry, we are changing gears again". Most people, such as myself, hung in with them - UNTIL people stopped getting paid. Watching a chat with dozens & dozens of people demanding to know why their invoicing amounts were wrong or just not there. Nexrep tried to blame us, stating that there must be something wrong with our systems or we weren't smart enough to log in. When they finally realized it was a Nexrep issue, it got so bad that the client (PPLNY) locked us out of their systems. Then they told hundreds that we all had to go back through training and get it done ASAP or we would be removed from the program. If you weren't scheduled to work over the weekend, you were still required (per email) to get it done. Yet people weren't getting paid for prior weeks' pay. They expect people to hang in with them and be patient with the issues they are having to get paid. What company just says they'll get around to it when they can??? I hope PPL ensures Nexrep is ready before they let them back in to help their consumers.

After registration I filled a long survey which took me about 1 hour , after that they told me am not qualified, then another form pop up and had to fill some basic info about me , whenever i tried to submit it was not working, my whole time just wasted, so not recommending.....

I'll have to say that this company has been great to me. I love the hours. I can schedule when I want to schedule. If I want to maximize those hours, I surely can. The company is great. They could upgrade the soft phones lol, especially Five9. I do enjoy Nexrep and any chance I get to bc a 1099 CSR I will. Con: They really have to work on upper management for some programs. I think that there needs to be some type of yearly or Quartly training for OM's because they can get frustrated and not realize that they are taking it our on the agents. Example: One manager caused me to leave for a while because that person was so toxic and not in order at all. She barely showed for meetings and didn't communicate. I am big with communication! This situation was resolved though. It's just an example. Con: Pay is really below average. They really should think about going to 13 or maybe 14 hourly. I do understand that it isn't solely on Nexrep though it's possible it could be with the Client as well. Even if they stay at 12 hourly it will still work. With that being said. I will continue to utilize this company as either my main income or 2nd income resource. My intention is to go back to them later this year if they have anything available.

I noticed that the company is constantly changing policy with their clients and the work around or workthrough could definitely be better. They do have a tendency of having employees that are considered experienced providing help but not always accurate. That leads the contractor that utilizes this advice in a crux because of the lack of accountability afterwards from their middle support. Their pay is subpar for what they expect from their contractors. Their contracts have a lot of negative customers it seems. In addition, they are always on the news in Tennessee for their negative setup. I know they’ve been in business a while. Enter at your own discretion and be prepared for constant revisions to their methods. Personally, there are way better companies to work for. The pro is they hire pretty fast but that is because they also fire as quickly as well.

NexRep is by far my favorite WAH Employer. They do a great job at engaging and supporting the staff virtually. They offer growth opportunities and flexible scheduling. However, the pay is below average, which is why they received 4 stars. Upper management is great. They work very hard (all hands on deck) to make every client contract successful, and it works!