Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
369 reviews
New York Safety CouncilSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
New York Safety Council (newyorksafetycouncil.com) has 369 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 63 reviews with 1 star · Clear filters
dump Hochul
By Robert F.
Response from New York Safety Council· Oct 12, 2026
Robert, thank you for your feedback, and we apologize for the inconvenience. We understand processing fees can be frustrating, and we appreciate you letting us know how you feel.
It is more than two months later and I have not received my certificate yet. I have contacted you guys and you told me you will send another certificate out, and I have still not received it
By Houman E.
Response from New York Safety Council· Sep 16, 2026
Hi Houman, we're truly sorry for the frustration and the length of this delay — waiting over two months for a certificate you've already earned isn't the experience we want for our students. We've escalated your case internally to our support team, and someone will be reaching out to you directly to get your certificate resolved. Thank you for your patience and for letting us know so we can make this right.
Their courses are neurotically asking you to voice record yourself in every 10 minutes, then it does not work. Then it asks you safety questionnaires twice to continue course. For a defensive driving course that I paid 30 dollars this amount of security and hassle is really is unbelievable.
By Sapiens
Response from New York Safety Council· Aug 27, 2026
Hi Sapiens, thank you for sharing this feedback, and we're sorry for the frustration the frequent voice verification and repeated questionnaires caused during your course. We know that extra friction isn't what you want when completing a defensive driving course, and we're using feedback like yours to keep improving the experience. Just to clarify, we use voice biometrics to confirm the student is the one completing the course the entire time — it's a requirement we're required to validate. Thanks again for taking the time to let us know!
I was not able to complete the course. Lot's of technical problems. Unable to receive help. Requested refund, and have not received it yet
By Alisa
Response from New York Safety Council· Jul 27, 2026
Hi Alisa, we sincerely apologize for the technical difficulties you experienced. This is not the experience we want for our students. We have escalated your refund request and our team will be reaching out to you directly to resolve this as soon as possible. Thank you for your patience.
Microphone not available on my desktop computer. Completing course on desktop. Had to use phone to constantly confirm my identity, switching back and forth. Log into account on computer, log into account on phone, complete ID requirements, log out of phone, continue with course. Verify ID, log into acount on phone, etc.!! Very confusing and annoying. Having me confirm my identity that ofter and then,after 5-1/2 hrs into the lesson, being locked out because of limited time to answer questions is ridiculous. Also, course info I had to review and got tested on is the same exact info that I reviewed back in 2023. Nothing changed!!! Why am I having to complete this course every 3 yrs when the information remains the same? The level of security to ensure I don't "cheat" is, in my opinion, at a level beyond what a reasonable person would expect to take "a course".
By Thomas D.
Response from New York Safety Council· Jul 27, 2026
Hi Thomas, we sincerely apologize for the frustrating experience. The identity verification process is mandated by the state of New York to ensure course completion integrity, but we understand how disruptive it can be on a desktop without a microphone. Please don't hesitate to reach out to us at [email protected] if you need further assistance — we'd love the chance to make this right.
Horrible experience. From the start it was hard to log and stay logged into the system, and I spent much time talking to your help center where the person was very difficult to understand and hard to follow her instructions. After I got back in and I was about 20% into the course it stopped recognizing my voice password and I had to call again, but this time I was not able to continue; and I asked that my money be refunded, but she could not do that. Sometimes later I received an email congratulating me on successfully completing the course and that I would be receiving the certificate in the mail, which obviously I never received. I have filed a dispute claim with Visa. PS. I mentioned this to a friend and he told me he had a similar experience and money was refunded to him. I would have given you a zero star if it had been possible
By Josephine S.
Response from New York Safety Council· Jul 27, 2026
Hi Josephine, we are so sorry to hear about the difficulty you experienced — both with logging in and with our support team. This is absolutely not the experience we want for our students, and we take this feedback very seriously. Our team will be reaching out to you directly. We sincerely apologize for the frustration this caused.
I had to pay for another course in the process of not able to get my money back.
By Kenneth W.
Response from New York Safety Council· Jul 27, 2026
Hi Kenneth, we sincerely apologize for the experience you had. We want to make this right — please reach out to us at [email protected] with your order details so we can review your case and ensure you receive the appropriate resolution. We appreciate you letting us know.
Terrible. Kept timing out, repeating sections. Then it wouldn’t accept my voice recognition. I only made it through the first part. I was almost done with the second part when I had all the above problems. I would appreciate a refund.
By Timothy N.
Response from New York Safety Council· Jul 24, 2026
Hi Timothy, thank you for your review! We appreciate your feedback and look forward to serving you again.
