Tuesday, November 10, 2026 · Customer reviews of US businesses
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121 reviews
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newyorkgrocery (newyorkgrocery.com) has 121 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 74 reviews with 5 stars · Clear filters
Super fast responses on the online chat, they ran out of some items so called to tell me what substitutes they would provide ( very polite and helpful Indian gentleman who gave fabulous n quick service ) . This is a great option to fresh direct - quicker n good prices too
By Pls tell doorman to ring 5J and come up to the A.
Website easy to use and convenient for delivery of grocery items to a client in NY. Delivery made same day. Products found and purchased easily.
By Special I.
I have an elderly Uncke who needed food and we got it delivered within 3 hours of ordering . Great Service which i highly recommend.
By Debra W.
Due to snow, I had to cancel an order. I emailed customer support and they responded right away. They canceled my order and provided a full refund. It was painless. They were great to work with.
By Courtney
This service is the best when it comes to healthy grocery shopping that arrives right to your door in a timely manner. I highly recommend NYgrocery for the winter time
By Eli
I sent an email from Canada as I wanted to send a gift to my brother in NYC, but could not enter Canadian billing address. Customer service responded quickly and I was able to arrange for the delivery, that arrived at his office a few hours later. Thank You for the very prompt reply and solution.
By John B.
Excellent service. I was giving up with online delivery supermarkets as there was always a problem with delivery or checkout, however with NY Grocery I was able to use messenger and chat with them to solve all issues! Messaging was instant and I could use the website with ease. Looking forward to receiving my purchase. Will always use you!
By Lydia
I was having some trouble confirming an online order so I used the "Chat with us" option in the lower right hand corner of my browser. I immediately received a response from "Chatty" who was prepared and ready to assist me! Chatty stayed online to insure that my order was processed accurately. Needless to say, I am a happy customer and will continue to utilize this service. Thanks for reminding me that amazing customer service DOES still exist. Cheers, Hannah
By Hannah
