The New YorkerReviews of newyorker.com

Canceling a digital subscription with the New Yorker is like trying to wipe a virus off your computer -- they do everything in their power to make it as hard as possible. Shame on this scammy company, I will not be returning and would never reccomend them.

Do not subscribe. They took my subscription on a continuous payment mandate which they say you can cancel but they don’t issue an account number so you can’t log in to cancel. Customer Service is a joke. A different nonsensical reply every time.

If you want to read the New Yorker on a mobile device, I strongly warn you against this app. The app hasn’t been working on IOS for over a month and customer service, while acknowledging the issue (due to an update in the app incompatible with iOS devices, they say), hasn’t yet provided a fix. I faced a similar issue last year for weeks; also after an update that didn’t function with iOS. Condé Nast seemingly can’t afford engineers who can roll out code changes without causing major issues. My repeated polite requests for either a refund or an extension of my subscription equivalent to the duration of the issue have been ignored. In short: stay away.

Paid for a subscription via PayPal. Immediately couldn’t get into the digital subscription. They tell you the subscription number is on your physical magazine but I don’t live in the US and don’t receive a physical magazine. Wrote to them with all info. They said they can’t find my account. I looked up other reviews and people had the same issue so I reported it on PayPal who sided in my favor. I informed the New Yorker and asked them not to renew next year. A month later I get an email from PayPal asking did I want to send the refund back as The New Yorker has provided tracking information. Tracking for what? It’s a digital subscription I bought and they have zero record of it. So how did they send tracking to PayPal, when no one has been able to find my subscription. It looks like this tech issue has been happening for at least five years and they just don’t care. Wish I had read the reviews first. Surely a publication this well known in NYC could find someone to hire to figure out whatever basic tech issue this is and fix it.

DO NOT SUBSCRIBE! The rubbish they dribble when trying to unsubscribe is beyond belief. Repeated "difficulty" finding the account. Can't action the request to unsubscribe. Report them to your national consumer advocacy organisation.

care about my privacy ? don't slam a cookie wall in my face !!!!

As my subscription was coming to an end, they sent me a tote-bag that I had not ordered, as an advertising token, and I had to pay customs import for it.

Scammy practice, cancellation nightmare. I've been on the phone with customer service since the online account did not have the cancellation option. Main office and Magazine dept passed me back and forth like a pingpong ball, both unable to cancel my account.