NewtraveltripReviews of newtraveltrip.com

I booked a trip for May 2021. After hours of dealing with horrible customer service, I was told they would issue me a credit good for a year. I called today and they claimed the booking was never cancelled and they claim no leadership team are available to speak to me. They kept refusing to send me to leadership and claimed they would be back on Monday. I'm calling BS on that. Don't use them, you WILL Regret your decision. MAJOR RIPOFF!

TRAVELER BEWARE!!! I HAD A TRIP CANCELLED DUE TO PLANE ISSUES BACK IN APRIL 2021. THE AIRLINE REFUND MY MONEY BACK TO NEWTRAVELTRIP.COM AND IT IS NOW NOVEMBER 2021 AND THEY STILL HAVE NOT REFUNDED ME MY MONEY!!! THEY HAVE USED EVERY EXCUSE IN THE BOOK WHY I HAVENT GOTTEN IT BACK!!!!

Horrible! Never use this to book a flight. They do not give refunds! I booked a trip during COVID only to find event was postponing. I called back within an half hour to cancel my trip. I was told that my trip already book it would be cancelled and I would get a full refund. That was in April 2021. It is now November and I have no refund. I have reached out to their customer service several times with same reply, I would get refund.

No ticket no refund!!! They stole my money and issue didn't resolve for seven months. They r really dangerous and they should be caught.. Why they still exist and scam more people???!!!!!

ABSOLUTLELY HORRIBLE Booked a flight to BC through this company. Got my itinerary and the WRONG AIRPORT WAS LISTED. Arrived at the airport to find out that there was no west jet flights flying out of that airport today. When I called the customer service line, they told me it was a different airport in a different city. When I told them, that isn't what they sent, the customer service rep hung up on me. Fortunately, the airline was able to sort it out and get everything rescheduled. When I followed up with them later to file a compliant, they stated "we resolved the issue, and the flight was rescheduled" Not even recognizing that they did ABSOLUTELY NOTHING to fix the issue. Had the airline not been as great as they were I would probably still be waiting for a resolve. Please stay away from these guys. I don't want to see anyone else go through what I went through. Absolutely disgraceful how little regard they have for their customers and lack of ability to do their job. A basic skill a booking agent should have is to know where the airports are that their customers are flying out of. And they failed even at that. DO NOT BOOK WITH THESE GUYS EVER!

I booked my flight for my husband and I in April. Still haven’t received a refund. No tickets, no flight with air Canada where they said they booked me and no refund.

I cant give manage to give this place a zero star, so it gets a 1 star. HORRIBLE SERVICE, they continue to hang up on me, refuse to let me speak to their manager, told me I’ll be given my refund in 3 days from my original phone call now I’m being told it will take a month. HORRIBLE PEOPLE TO DEAL WITH, constant beating around the bush. JUST GIVE ME MY MONEY!!

This place is a total scam, I booked my flight, 3 days before I had to cancel due to covid, the told me I would get a full refund, 2 months later, no refund, no answer the phones, American airlines doesn't even have me in there system!!! STAY AWAY