Very good service
The Service was prompt. Representative was very good at explaining the policy and company service.
By Darrell
Response from NewtekOne· Feb 19, 2026
Thank you for the feedback. We’re glad the experience was clear and helpful.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
334 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewtekOne is your total business solutions provider: lending; payments; technology; payroll & benefits; insurance; and more.
NewtekOne (newtekone.com) has 334 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 319 reviews with 5 stars · Clear filters
The Service was prompt. Representative was very good at explaining the policy and company service.
By Darrell
Response from NewtekOne· Feb 19, 2026
Thank you for the feedback. We’re glad the experience was clear and helpful.
My experience is always great with Shannon helping me with our payroll. It is so easy to email her and she is very responsive, always knows the answer to help me and best of all she teaches me so that I can help myself. I can't imagine working with any other payroll company. The service is OUTSTANDING! Thanks for all you do.
By Stacey B.
Response from NewtekOne· Feb 19, 2026
We’re grateful for your continued trust.
My representative Jamie is terrific, quick to respond to any queries I ask of her.
By Doug W.
Response from NewtekOne· Feb 19, 2026
We appreciate the kind words. It’s great to hear Jamie provided quick and dependable support.
I had a great experience with customer service over the phone. The representative was patient, knowledgeable, and genuinely listened to my concerns. Everything was explained clearly, and my issue was resolved efficiently. It’s refreshing to speak with someone who truly cares about helping. Excellent service!
By Luis G.
Response from NewtekOne· Feb 19, 2026
Thank you for sharing your experience. We’re pleased our team provided clear, attentive, and efficient support.
Priyanka was very helpful, answering all of my questions and assisted with getting the payroll for my company up and running.
By Jeff P.
Response from NewtekOne· Feb 19, 2026
We’re glad Priyanka was able to assist and help get your payroll up and running smoothly.
Prompt Friendly Service
By Jamie at Buchanan F.
Response from NewtekOne· Feb 19, 2026
Thank you for the positive feedback. We’re happy to hear you received prompt and friendly service.
We value Ms. Spencer's performance in that she listens, responds in a timely manner and is polite. She is an asset to our doing business with Newtek Isolved.
By Shyria B.
Response from NewtekOne· Feb 19, 2026
We appreciate your feedback and are glad Priyanka’s courteous support continues to add value to your experience.
Tanya A. is an absolute rockstar. She helped me navigate multiple technical challenges that had bedeviled my customer experience with NewTek for weeks, solving each problem in turn with patience, humor, and grace. Seriously, give her a raise! She’s amazing.
By IB
Response from NewtekOne· Feb 19, 2026
Thank you for the recognition. We’re delighted Tanya was able to resolve your questions.