Easy to work with
Easy to work with, fast process, GREAT customer service, the team was with me every step of the way!
By DD
Response from NewtekOne· Feb 19, 2026
Thank you! We’re glad the process was fast and supported every step of the way.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
334 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewtekOne is your total business solutions provider: lending; payments; technology; payroll & benefits; insurance; and more.
NewtekOne (newtekone.com) has 334 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 319 reviews with 5 stars · Clear filters
Easy to work with, fast process, GREAT customer service, the team was with me every step of the way!
By DD
Response from NewtekOne· Feb 19, 2026
Thank you! We’re glad the process was fast and supported every step of the way.
Gretchen provided exceptional support during my onboarding to the Newtek portal. She was professional, knowledgeable, and highly responsive throughout the process. Her clear guidance and attention to detail made the onboarding experience smooth and efficient. Gretchen’s friendly yet professional approach reflects a high standard of customer service. I truly appreciate her assistance and support.
By Danny D.
Response from NewtekOne· Feb 19, 2026
Thank you for the thoughtful review. We’re pleased that Gretchen’s professionalism and attention to detail made your onboarding experience seamless.
Brenda made setting up cc machine easy walking me through every step. Thank you
By customer
Response from NewtekOne· Feb 19, 2026
Thank you for sharing! We’re glad Brenda made the setup process simple and easy to follow.
Superb listening skills. Friendly, knowledgeable, courteous, professional. Clear and concise. Would highly recommend. Over/due for a promotion.
By HENRY MOJICA J.
Response from NewtekOne· Feb 19, 2026
We appreciate your feedback and are glad our team delivered clear, professional, and attentive support.
Newtek made it very easy to start our service with them. Over the past two years our billing platform changed to better meet our needs with one service. When I called in, Steve Ball and Alex Lozano made it just as easy to cancel our contract. Thank you to Newtek’s team for such a great experience! I recommend them highly!
By Karen Bolle W.
Response from NewtekOne· Feb 19, 2026
Thank you for the recommendation. We’re glad Steve and Alex made both onboarding and transitions smooth and straightforward.
Alex was great. He has the patience and touch to speak with the customer. He did what he had to do and called me back because he noticed something he could help me with. Those little acts of kindness make a huge difference. Thank you, Alex, for your great customer service skills and for being mindful of my time.
By Ossyris P.
Response from NewtekOne· Feb 19, 2026
We appreciate the kind words and are glad Alex’s attentiveness and follow-up made a difference.
They solved the issue quickly and professionally.
By Chuck
Response from NewtekOne· Feb 19, 2026
Thank you for the feedback. We’re pleased the issue was resolved quickly and professionally.
I had an amazing experience with Cindy. She was very knowledgeable about my business and understood exactly what type of insurance carrier would meet my needs. She was always available and responded quickly throughout the entire process. I highly recommend working with her.
By Ebony B.
Response from NewtekOne· Feb 19, 2026
We’re glad Cindy provided knowledgeable guidance and consistent support throughout your insurance process. Thank you for the recommendation.