Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
334 reviews
NewtekOneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewtekOne is your total business solutions provider: lending; payments; technology; payroll & benefits; insurance; and more.
NewtekOne (newtekone.com) has 334 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 319 reviews with 5 stars · Clear filters
Shanna went above and beyond to help me out; she called in reinforcements and handled it professionally and politely. She was a joy to speak with.
By Emily C.
Response from NewtekOne· Apr 10, 2026
Thank you for your review. We’re glad Shanna provided professional and supportive service.
Gretchen was super friendly in addition to being very knowledgeable. She answered all my questions, and I feel very comfortable using the Gateway now. She took what could have been a dry orientation to an enjoyable time.
By Valued Wix U.
Response from NewtekOne· Apr 7, 2026
Thank you for the feedback. We're glad our team was able to provide a great experience.
Melanie helped me finish my lengthy form for Clover. Good Lord, I thought I was going to cancel the service all together.
By MARTINEZ/ANA M.
Response from NewtekOne· Apr 2, 2026
Thank you for your review. We’re glad Melanie’s support and guidance helped you complete the process with confidence.
Great customer service. Answered every question!
By Bertha F.
Response from NewtekOne· Apr 2, 2026
Thank you for your review. We’re glad our team was able to answer all your questions and provide great customer service.
Very easy instructions and very easy setup with virtual credit card terminal. Gretchen was very helpful and efficient. Newtek is a great bank to work with from Banking to Lending, and even to Merchant services. I am very pleased with everyone there.
By Julie C.
Response from NewtekOne· Apr 2, 2026
Thank you for your review. We’re glad Gretchen’s efficiency made your setup easy and your experience across services a positive one.
The Team is result oriented.
By Noreen M.
Response from NewtekOne· Apr 2, 2026
Thank you for your review. We’re pleased our team’s timely and results-oriented approach met your expectations.
Jaime is always excellent and on point. Her quick answers, good attitude and professionalism exceed in industry standards. Tommy Coffey
By Tommy C.
Response from NewtekOne· Apr 2, 2026
Thank you for your feedback. We’re glad Jaime’s responsiveness and professionalism consistently stand out.
Gretchen from Newtek reached out to our Buisnes to help us get started. She was very helpful and walked me through the device setup process. She even took time to run a test transaction to confirm the the clover device was working properly and funds would go to our Buisnes account. Afterwards, she was courteous enough if we had any questions about the clover device, clover App or the Newtek Dashboard. I had a few questions on how to make a transaction by phone when a customer provides the credit card information. She was beyond helpful and patient with me as I navigate thru all the new websites our Buisnes will need to know how to maneuver on a daily basis. Gretchen Thank you for your Great Customer Service! MPS.
By veloris M.
Response from NewtekOne· Apr 2, 2026
Thank you for your review. We’re pleased Gretchen’s support made your onboarding experience smooth.
