New Era CapReviews of neweracap.com

If I could rate zero stars I would. This company is so full of shit. It says 7-10 business days and now it's been 16 business days and I still have not received a tracking number. Theyre talking about due to the holidays. Bullshit. They are a shady ass company full of crooks. I don't like being punked for my hard working money. I can't believe this company is still in business. DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THESE THEIVES.

I ordered the Dallas Cowboys, salute, 2024 hat. I never received it. They sent me some piece of shit, blue cap with Cowboys and yellow stitching around it. It looked like a cheap pos. Try reaching out to talk to somebody. They don't answer the phones that right? There is a red flag for me. Emailed him I've got 2 emails when they found out. I wasn't happy. They stopped all contact, so they do not get back in touch with you. When there's a problem, do not buy nothing.From this company got to be the worst one of the worst companies I have ever dealt with. There's nothing but a bunch of liars .These companies like this should be put out of business.They should be sued for false advertisement. Consumers bewareThey're not going to get what you ordered.And they try to make it difficult to send anything back. I will be trying to find out what I have to do to report this company. They should be shut down immediately.How many other people are they doing this too

I really should have looked at this site, other sites about NewEra. com before placing my order back on Nov. 22, 2024. Yeah, after a sale email - promo code, I got sucked in! It's Dec. 17 and my order still shows "unfulfilled." Email sent to customer service on Dec. 12, STILL has not been answered. Phone number to call them is pointless. It's pretty clear this cap will not come before Christmas. This company will spam email you to death with big sales, promo of products (especially now - during the holidays)...but it seems once you place an order with them,...they'll take your money and...well "that's that!" I understand it is the Holidays, it's busy, ...yeah, well it happens every year....but I have placed many orders during the holiday season with many other company's in the past...with some longer wait time, it's not a big deal, I received myt orders, I've had mostly decent experience with other customer service. But New Era, I have NEVER had a terrible and flat out unprofessional experience like this! We're not dealing with some dinky new company here, they've been around for decades and have a stranglehold, borderline monopoly on the MLB, other major sports leagues. Simply put, if you want some hat as a gift - or for yourself because of ANOTHER promo email you may have received today (Dec.17), Good luck, I say totally avoid ordering from NewEra. com if you can!

I placed an order 11/11/2024 and it is now 12/16/2024 and my order still has not shipped. I have reached out 4 times and I keep getting the automated response. The longest I’ve ever waited from any online order in my life. I am at a loss.

Order was NEVER fulfilled!. New ERROR... Opps!.. New Era claimed they had a "heavy volume" and that I would be notified with shipping info when possible, of course that was after they stole over $300.00 dollars of my money. I have yet to receive the merchandise I ordered or a refund since early November, it is now December 16 and I've tried to contact Christopher Koch but when I found out he literally tried to kill someone by driving into them with his vehicle... I figured contacting him would be USELESS!!!. A SORRY CEO = A SORRY BUSINESS!. If there's a Class Action lawsuit against New Era Cap Company, I would most DEFINITELY love to be a part of it!!!.

Absolute trash company. They bombard you with emails about product, then when you order get ready to wait WEEKS to get your product. 10 business days just to put a hat that they make in a box and THEN your shipping time starts. I'll NEVER buy from new era again. I'll just use lids or official team stores. Purchased 2 hats on 12/2 its now 12/16 and my hats are still somewhere in PA while i wait in Seattle. Absolute garbage and the customer service as mentioned in other reviews is worthless as well. Hopefully my hats do arrive bc i have no faith on these clowns getting me a refund or replacement.

Paid for expedited 2-4 day shipping. I needed it by the 20th. As of today it’s been parked for more than 10 days. If I don’t get a response I’m contacting my credit card company and cancelling the order. This place is a joke. Never ordering from your company again.

Terrible customer service. I ordered something by mistake, with my old address. I contacted customer service within 2 minutes. Once an order is placed, you’re out of luck.