NeutralcurtainsReviews of neutralcurtains.com

Response from Neutralcurtains· Dec 29, 2025

After verifying our records, we are unable to locate any order placed under your account or with the information provided. We’d like to clarify that although our manufacturing is based in China, our marketing, design, and operations teams are located in North America and Canada. If you have an order inquiry or would like to discuss this further, please feel free to contact our support team directly via email. We're here to help.

Response from Neutralcurtains· Dec 22, 2025

We sincerely apologize for the color variation you experienced with the Oatmeal shade. We understand how disappointing this can be, especially when the finished product differs from the swatch. We have already reached out to you via email to gather more details and request photos of the issue. Once received, we will gladly arrange for a remake and replacement at no cost to you. We truly value your feedback and are committed to resolving this to your satisfaction. Please check your inbox for our message and let us know how we can assist further.

Response from Neutralcurtains· Dec 11, 2025

Thank you for sharing your concerns, and we sincerely apologize that our earlier response did not meet your expectations. We understand your frustration when seeking practical and clear answers for your custom bamboo curtain. Each of our curtains is individually made based on specific choices of fabric, style, and mounting system, which means the final weight can vary significantly between orders. Without knowing the exact specifications of your curtain, we cannot accurately determine whether an no drill shade would be suitable for a tiled wall. We truly regret that we were unable to provide a more tailored solution initially. Your satisfaction is very important to us, and we would be happy to offer more detailed guidance based on your exact requirements. Please feel free to contact us directly via email, and we'll make every effort to assist you personally. Thank you again for your feedback—it helps us improve. We hope to have the opportunity to restore your confidence in our service.

Response from Neutralcurtains· Nov 27, 2025

Dear Customer, Thank you for sharing your feedback, and we're sorry to hear that the curtains did not meet your expectations. We’d like to kindly clarify that our website clearly states that curtains are sold as single panels, and your order was custom-made exactly according to the specifications you provided. There was no error in the production process. Even so, in an effort to ensure your satisfaction, we processed a return and issued a refund as per our policy. The 90% refund covered the full product value, and the 10% deduction corresponded to the original outbound shipping cost, as stated in our return policy. We truly value your opinion, and we’re always working to improve our service. If you have further questions or need additional support, please feel free to contact our customer service team directly via email. Thank you for giving us the opportunity to clarify.

Response from Neutralcurtains· Nov 20, 2025

Dear Kary, We sincerely apologize for the inconvenience you've experienced with your orders. We are committed to resolving this for you and have sent you a private message to gather the necessary details. Please check your inbox when you have a moment. Thank you for your patience.

Response from Neutralcurtains· Sep 29, 2025

Dear Joni, Thank you for your feedback, and we sincerely apologize for the experience you've had. We can confirm that the missing No-Drill Brackets were shipped to you as soon as you notified us. We are sorry to hear that the shades are now having operational issues, and we regret that we did not have the opportunity to assist you with this before you left the review. We take full responsibility and are committed to making this right. We have sent you a follow-up email to address the operational problem—whether it requires a replacement, a refund, or a technical adjustment, we are here to help. Thank you for giving us a chance to resolve this. Best regards, NeutralCurtains

Response from Neutralcurtains· Jul 28, 2025

Dear Kym, If you’re not satisfied with our product, we offer an exchange service. You mentioned the valance was not installed correctly — we can customize it for you. Just let us know the style you want, and we’ll make the exchange for you. We look forward to your reply. Best Regards, Neutralcurtains