Fast and easy and surprisingly…
Fast and easy and surprisingly affordable.
By STEPHANIE C.
Response from Neptune Flood· Dec 4, 2023
Thank you for the review, Stephanie!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
348 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 277 reviews with 5 stars · Clear filters
Fast and easy and surprisingly affordable.
By STEPHANIE C.
Response from Neptune Flood· Dec 4, 2023
Thank you for the review, Stephanie!
Neptune Flood Insurance was able to get me a lower rate by more than half my previous cost. The only weird thing is that my insurance would have been even cheaper if I had a two story house with a walkout basement vs mine which is a one story with a walkout basement.
By TIMOTHY W.
Response from Neptune Flood· Nov 28, 2023
Hi Timothy, thank you for the review. We're happy to hear Neptune was able to keep you protected and find savings on your policy!
The service was easy to understand and promptness in returning call with quote. Entire process done within 3 days. Submitted to mortgage company and done. Service rep had excellent people skills in that he explained in clear concise terms for us to understand.
By TONY N.
Response from Neptune Flood· Nov 27, 2023
Thank you for the review, Tony. We're happy to hear our team was able to walk you through the process quickly and clearly. We're always here if you have any questions about your policy.
Great customer service fast response
By ODDITIES PROPERTIES L.
Response from Neptune Flood· Nov 26, 2023
Thank you for the review. We're always here to answer any questions you may have about your policy.
It was easy and affordable. When a mistake by the system was realized the next morning, Neptune called me and offered me an even lower rate. I converted the lower rate into more coverage with a similar premium.
By KEVIN H.
Response from Neptune Flood· Nov 24, 2023
Thank you for the review, Kevin. We're glad to hear our team was able to review your policy and obtain higher coverage at the same price! We're always here to help if you have any questions.
Very easy online process with a great price compared to the Federal program. Hopefully we will never need to file a claim; but if we do, I hope the process is as easy as the purchase process.
By J. S.
Response from Neptune Flood· Nov 20, 2023
Thank you for the review! Our team is here if you ever need assistance with your policy.
Cheap and easy!
By MICHELE L.
Response from Neptune Flood· Nov 15, 2023
Thank you for the review, Michele. We're glad to hear our platform made getting protected from flooding affordable and easy!
responsive to my timeline needs
By VINCENT N.
Response from Neptune Flood· Nov 8, 2023
Thank you for the review, Vincent. We're happy to hear the ability to quote and get covered by Neptune quickly was helpful to you.