Price increase was reasonable
Price increase was reasonable. No issue at renewal
By KETSIA D.
Response from Neptune Flood· Feb 13, 2024
Thank you for the review, Ketsia! We're happy to hear our renewal process was simple to understand.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 277 reviews with 5 stars · Clear filters
Price increase was reasonable. No issue at renewal
By KETSIA D.
Response from Neptune Flood· Feb 13, 2024
Thank you for the review, Ketsia! We're happy to hear our renewal process was simple to understand.
Jan was very informative and helpful in getting my flood insurance established. While also keeping me in my budget.
By SHANA P.
Response from Neptune Flood· Feb 13, 2024
Thank you for the review, Shana! JanCarlos is a great team member; we're lucky to have him at Neptune.
Simple and straightforward process. Lots of good information on the difference between getting coverage through a private insurer or FEMA. 5 stars - would recommend.
By MARK R.
Response from Neptune Flood· Feb 13, 2024
Thank you for the review, Mark!
Kyle Folland and Jacqueline. Great communicators, personable and knowledgeable.
By James S.
Response from Neptune Flood· Feb 13, 2024
Thank you for the review, James! Kyle and Jacqueline are great members of the Neptune team. We're happy to hear you had a great experience with them.
Very friendly great service
By MICHELLE D.
Response from Neptune Flood· Feb 9, 2024
Thank you for the review, Michelle!
Renewal came in mail timely manner.
By TOM A.
Response from Neptune Flood· Feb 8, 2024
Thank you for the review, Tom. We always ensure our customers have adequate time to review their renewal policy and reach out to discuss any questions they have. Thanks for trusting Neptune to protect your property.
good and easy to sign up for.
By Sarah
Response from Neptune Flood· Feb 6, 2024
Sarah, thanks for the review! Our team is always here to help if you have any questions about your policy.
Easy application and clearly written coverage.
By Wendell
Response from Neptune Flood· Jan 30, 2024
Thank you for the review and for choosing Neptune, Wendell.