Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7 reviews
NeonsignusaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neonsignusa is listed under Import & Export.
Neonsignusa (neonsignusa.com) has 7 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
7 approved reviews, newest moderated first
My order took a very long time to arrive. The problem was the shipping companies not the manufacturer. The only reason I give 4 stars is there was no communication about the delay and shipping problems. I did receive the product and the company has fixed the shipping problem.
By Donald
Response from Neonsignusa· Aug 21, 2020
THX!
5 stars...seller was direct, timely and user-friendly...would buy from this seller again...product arrived in excellent condition and was exactly as described...am very pleased with purchase!
By MATTHEW H.
Response from Neonsignusa· Aug 21, 2020
THX. I am always happy - when you are happy :-]
Ordered twice and never received my sign. Said it was on its way over and over. Finally just asked for my money back.
By Cherry H.
Response from Neonsignusa· Jul 24, 2020
Thx. Now fixed this problem for categories: glass tube signs and neon signs. DHL ecommerce or ups shipping - only for US 48 orders is now applied. "48 US" - 98/100 parcels ship with DHL
Bought the sign for my brother and he loved it. Looks great in his man cave.
By Susan O.
Response from Neonsignusa· Jul 23, 2020
THX!
Sign works like a charm!
By Sonny S.
Response from Neonsignusa· Jul 23, 2020
THX!
I received my order but it took about 3 months to be delivered. This is not the fault of the seller. The sign is not what I expected. I thought the cord was longer and easier to move. The sign looks good when it's lit up. I think it's overpriced though for the size and the materials used to make it. Nice enough looking, nothing to get excited about. Seller was very accommodating and easy to do business with. I would recommend the seller, just not the sign. Thank you.
By Greg P.
Response from Neonsignusa· Jul 23, 2020
- UP - Thank you! -- The situation with the delivery of "48 US" - now fixed - for DHL ecommerce. Thank! 98/100 parcels ship with DHL
It was broken. Your name says neon signs USA. It came from China.
By Rosalie K.
Response from Neonsignusa· Jul 23, 2020
Please forgive me ! I will do everything in my power to improve. I'm sorry this happened. As far as I remember, you were not satisfied with the lack of an on / off switch, if I am not mistaken I made a partial refund for this inconvenience. I also ask you to understand that production in the USA or the EU is simply too expensive and it will not be realistic to sell or buy. I'm sorry I didn't live up to your expectations. Thank you for being - honest. P.S. Even in such an inexpensive country as Ukraine, only Airmail will have only a transportation price of $ 20. For the USA and the EU, the production itself is too expensive. It seems to us that producing to China, India or any other country is the norm for the modern World, but I also understand that there was a problem with the speed of delivery with the onset of the crisis "COVID19". Delivery problem is now 98 percent resolved for 48 US - 98/100 parcels - now ship DHL e-commerce. Please forgive me again! I will do everything in my power to improve. THX!!
