When ever I reach out to Neon Support
When ever I reach out to Neon Support - I get such great help
By Amy
Response from Neon One· Sep 8, 2026
We're so glad to hear this! Thanks for the positive note.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
68 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neon One is the nonprofit relationship management platform designed to help small and midsize nonprofits build the personal connections that fuel their missions and drive growth. By centralizing all data and tools, Neon One gives teams a true 360° view of every donor, volunteer, and member, replacing fragmented spreadsheets with meaningful insights. The platform simplifies growth by automating personalized communications and routine tasks, ensuring every supporter feels valued while saving staff precious time. The impact is clear: organizations using Neon One see an average 33% increase in donations within the first year. Neon One is built to grow alongside each organization as its community expands. Unlike other nonprofit CRMs that increase costs based on record counts, Neon One offers a fair pricing model based on a nonprofit’s annual revenue. This ensures that growing organizations are never penalized for expanding their supporter lists or increasing their outreach. By aligning costs with financial capacity, Neon One remains a sustainable, long-term partner for nonprofits dedicated to increasing their social impact and donor loyalty. Neon One provides industry-leading support, with free live chat, email and phone support being included for all customers.
Neon One (neonone.com) has 68 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 41 reviews with 5 stars · Clear filters
When ever I reach out to Neon Support - I get such great help
By Amy
Response from Neon One· Sep 8, 2026
We're so glad to hear this! Thanks for the positive note.
I did receive an answer to my question in a timely fashion
By Charlotte
Response from Neon One· Aug 18, 2026
We're so glad that our team was able to support you!
Neon One support is very prompt, professional and knowledgeable. It is a pleasure to have such an efficient and able partner.
By Susan B.
Response from Neon One· Aug 18, 2026
Thank you so much for your kind words. We're so grateful for your partnership!
I was given clear and concise instruction, very quickly I might add, that solved my problem and allowed me to accomplish my mission
By Mike
Response from Neon One· Aug 14, 2026
Thanks so much for your feedback! We're so glad to hear that you received fast and effective support from our team.
Their updates are useful and their staff is fantastic!
By Jessica
Response from Neon One· Aug 13, 2026
Thanks so much for your kind words! We're glad you've found our updates useful and our staff great to work with.
The system is user-friendly. When we need help on processes, customer service is pretty quick and friendly. Our account manager checks in regularly and has provided direction to training, whenever necessary.
By Kim
Response from Neon One· Aug 13, 2026
Thanks so much for your feedback. We're so glad to hear that our platform and staff are meeting the mark for you!
iit covered a lot in a short time. We may need another video but it got me started. Thank you.
By Nanette A.
Response from Neon One· Aug 7, 2026
Thank you so much for your feedback! We're so glad that you were able to help that you needed to get started.
Very responsive team when questions are submitted. Someone is really using resources to help the non-profit world. Kudos!!!
By Anita
Response from Neon One· Jul 24, 2026
Thank you so much for your kind words!