Customer service was amazing
Customer service was amazing, very responsive. And the light we got is amazing! Fast delivery to Australia as well! Would definitely order again! :)
By Katerina
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
34 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NeonGrand is prior to bringing the most sustainable & trendy custom led neon signs.Let us illuminate your space with quality LED neon lights for home, business, weddings, occasions, and more. Anything you can imagine, let's neon-ify it!
neongrand.com (neongrand.com) has 34 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 32 reviews with 5 stars · Clear filters
Customer service was amazing, very responsive. And the light we got is amazing! Fast delivery to Australia as well! Would definitely order again! :)
By Katerina
Customer service was over the top. Even though the packaging was very solid when light arrived it had been damaged during shipping. A new light was on the way within just a few days. Also, the product is beautiful. More beautiful than the pictures on the web site. It appears that this Neongrand really cares about their customers and products.
By Dave A.
I am totally impressed with the finished product. They went above and beyond with my custom order! Thank you very much!
By Micah W.
Extremely HAPPY!!! They are the best from customer service to the product and the fast delivery. I will totally order from this company again. I highly recommended.
By Sonia
Extremely happy, awesome service, fast delivery. Looked amazing for my daughters 21st birthday party. Thank you highly recommend.
By Tracey C.
Gives my room a totally different feel. I love everything about it. Be careful when you’re drilling into the wall. It’s advised to have help with ensuring it’s straight, and mark where you will drill precisely. Very easy to drill a hole too high or low/off to the left or right.
By Bill
I worked with Doung at NeonGrand in hopes of getting a customized neon design to go onto a large poster I'd created. He offered a drawing which completely fit my needs. When it arrived carefully wrapped and boxed, it worked out even better than I imagined. It's the coolest piece of art I have in the house, and I'm a graphic designer. I recommend NeonGrand with full confidence.
By Mitch H.
My friend bought a custom name neon sign from Neongrand for her wedding and it looked perfect so I decided to order one for me. The sign exceeded my expectations. The ordering process is super easy and I received an email for every step of the product delivery. Highly recommend!
By Danny B.
Response from neongrand.com· Mar 16, 2022
Hi Danny Bosmans! Thank you so much for choosing us! We're so glad that you love our product!