Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
96 reviews
Nelson FrankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nelson Frank, a Tenth Revolution Group company, is the world’s leading ServiceNow recruitment firm. We’ve worked with over 11,000 organisations to date, sourcing some of the world’s leading talent in one of cloud technology’s most skills-short markets. With offices serving locations in the US, EMEA and APAC, our sole focus on ServiceNow technology gives us an unrivalled, in-depth knowledge of the platform, as well as the job market that services it. Combined with access to one of the world’s largest databases of pre-qualified professionals, it makes Nelson Frank the go-to recruiter of choice for companies and candidates around the world.
Nelson Frank (nelsonfrank.com) has 96 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 85 reviews with 5 stars · Clear filters
Great work by my recruiters
By Andrew F.
Response from Nelson Frank· Nov 3, 2021
Hi Andrew, We are delighted to hear you have had a great experience working with us. Thank you for leaving us 5 stars! The Customer Experience Team
The team at Nelson Frank has been wonderful to work with and have helped us find some really great candidates. They have taken the time to understand the culture as well as our technical needs and have done an amazing job at finding us people who fit in well with the team and who do excellent work!
By Jessica C.
Response from Nelson Frank· Oct 21, 2021
Hi Jessica, Excellent feedback for the team - thank you! We're thrilled to hear we have found you some great candidates, and look forward to continuing working with you. The Customer Experience Team
I always like working with Nelson Frank. I have found them to be friendly, yet professional, and always very attentive. Chloe is great to work with - I appreciate her enthusiasm and her knowledge. I highly recommend this company!
By Janet S.
Response from Nelson Frank· Oct 21, 2021
Hi Janet, We can't thank you enough for your kind words - Chloe will be happy with your feedback! Please keep in touch as we would love to work with you again. The Customer Experience Team
Ronel and Sam were amazing to deal with through out the journey. They have listed to my preference and found the suitable career. Both have kept me in the loop through out every step. Thank you both.
By Jude S.
Response from Nelson Frank· Oct 20, 2021
Hi Jude, Thank you for leaving us 5 stars! We strive for 100% satisfaction, so it's great to hear you enjoyed working with Ronel and Sam throughout the process. Good luck in your new role. The Customer Experience Team
Very professional service. I was dealing with Sam for 90% of the time.. He seems to have just the right balance of contact and information… Meaning he only contacts you when he has something to tell you or say.. The company has a reach across the I.T. Industry that is as wide as it is penetrating. I have every faith they will find you either the position or the member of staff just right for you.
By Andrew C.
Response from Nelson Frank· Oct 5, 2021
Hi Andrew, We aim to stand out and provide an excellent service, so we're very pleased to hear your comments. Thank you very much for leaving us 5 stars - we really appreciate the feedback. The Customer Experience Team
Other recruiters were busy telling me that I was chasing unicorns. They said I was asking for too high of a skillset and too low of a salary. Mia at Nelson Frank stayed positive and searched until the right candidate was located. Thank you NF and thank you Mia!
By T C.
Response from Nelson Frank· Sep 1, 2021
Hi T Carroll, Wow - great comments for Mia and the team here at Nelson Frank, thank you very much. It is important to us that we work hard for our clients to find them exactly what they are looking for, so we're are thrilled with your feedback. Please keep in touch. The Customer Experience Team
I was kept informed and involved throughout, and my point of contact made sure I was happy and comfortable with the process.
By Thomas H.
Response from Nelson Frank· Jul 16, 2021
Hi Thomas, We're thrilled to hear that you felt happy and comfortable throughout the recruitment process. Thanks for leaving us 5 stars! The Customer Experience Team
I was contacted by a representative from Nelson Frank late 2020. They immediately put me in contact with a few prospective companies looking for a ServiceNow administrator. My contact at Nelson Frank, Joshua Hayes, was in constant communication with me. I would get at least a weekly call to bring me up to date on the search for the proper opportunities, even if there wasn't much to report in a given week. He asked all the right questions to make sure to find a proper fit for my skill set and personality. It wasn't long before Joshua got me in contact with my current employer. Joshua, and Nelson Frank, helped me to find a great job where I can work from home, expand my skill set, and work in a unique business with a great support structure. I would absolutely recommend them, and I have to my friends.
By Patrick
Response from Nelson Frank· Jul 14, 2021
Hi Patrick, We really appreciate you taking the time out of your day to leave us this wonderful review, thank you. It is very important to us that we listen to our candidates and understand exactly what kind of role they are looking for, so your comments are great to hear! Thank you for recommending us, we wish you the best of luck in your role. The Customer Experience Team
