Neil PatelReviews of neilpatel.com

Response from Neil Patel· May 20, 2021

Hi Ahmed, Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected. We want the opportunity to investigate your feedback about what you've faced. Please could you contact [email protected]? We'll work with you to resolve any issues as quickly as possible. Once again, please accept our sincere apologies in regards to what you've experienced with Ubersuggest. We're looking forward to your contact. Kind regards, Ubersuggest Support Team [email protected]

Response from Neil Patel· Jul 19, 2021

Hi, Ash. Thank you for taking the time to provide us with some feedback. My name is Dan Kalinsky, I’m President of NP Australia and I'm here to make sure we can handle this situation together — but my main purpose is to make sure you're happy. I would like to make sure that we have done everything in our power to make things right. To better resolve your situation - since we will need your personal and business information - we would like to invite you to contact me or any member of our team directly at [email protected] so we can solve this as fast as possible. We would love an opportunity to discuss your experience further with you. We want to make your experience the best it can be — as with more than 5,000 customers around the world, our reputation is built on a high level of service and customer experience. In addition to solving your problem, or at least having a friendly conversation to find a compromise acceptable to both parties (that I'm sure we can) I want to add something here. I want to say: thank you. Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better. We have an internal process of identifying necessary improvements in our products and services. At the same time, we bring relevant information to our sales team, in case any misalignment happens at the time of closing the contract. Also, we use this material as a way to train our Account Management team to better serve our customers. Now is the time to talk and find a way to resolve this in practical and acceptable terms together. Thank you for your trust and we look forward to your direct contact at [email protected] — keep in mind this is our fastest problem solving channel available. Dan Kalinsky

Response from Neil Patel· Mar 4, 2021

Hi Cindy, We do not sell your Personal Data. You can read more here https://neilpatel.com/privacy/#gdpr-rights Please feel free to reach out to [email protected] should you have any further concerns. Thank you.

Response from Neil Patel· Mar 3, 2021

Hi Michael, We've checked the history of communication using your email as well as the activities on the payment system, unfortunately, we did not receive any correspondence or service requests for cancellation. You also have the ability to cancel within you account. The two time you reached out to our support team each inquiry was responded to.   Our refund policy is also designed to provide a full refund for a reasonable amount of time, which in this case is a period of 30 days. As much as we wanted to help, unfortunately, that time frame had passed and the system is blocked to only refund accounts within the allotted timeframe. If you have any questions please contact [email protected] Thank you.

Response from Neil Patel· Mar 3, 2021

Hi Lance, We apologize that your experience didn't meet your expectations. Our support team tried to reach out to you twice to offer guidance and received no response. We would be more than happy to help get you back on the right track with a one on one SEO session to take a look at where you could make improvements. Please reach out to [email protected] to schedule your complimentary session.

Response from Neil Patel· Feb 18, 2021

Hi Stella, Thank you for your review. We're sorry to hear that you had a frustrating experience. We really appreciate you bringing this issue forward. We want the opportunity to make the proper adjustments and refunds according to your needs and to investigate what might have occurred. Please could you contact [email protected]? We'll work with you to resolve any issues as quickly as possible. We apologize for the inconvenience, and we're looking forward to your contact. Sincerely, The Ubersuggest Team [email protected]

Response from Neil Patel· Dec 4, 2020

Hi Danny, Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback about what you've faced. Please could you contact [email protected]? We'll work with you to resolve any issues as quickly as possible. Thank you, Ubersuggest Team

Response from Neil Patel· Dec 4, 2020

Hi Louise, Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations at the time. We have since made improvements to Ubersuggest that have resolved the incorrect domain issue. We would love to invite you back to try another free trial of Ubersuggest. Please, send us an email to [email protected] and we will arrange that for you. Kind regards, Ubersuggest Team