NECAReviews of necaonline.com

Excellent customer service! They resolved my concerns on a pre-order quickly and efficiently. I appreciate their time and corresponding emails. I will definitely shop this website again. Mellissa

Really great experience with their customer service. They answered all my questions and even checked in to make sure my order arrived to my new address. Very happy with my figure and a nice addition to my collection.

I pre-ordered the reissue Friday the 13th NES game variant with music box. When it arrived, I was disappointed to learn the music box was not working. I sent an email to NECA with my concern, mostly to troubleshoot the issue. In the meantime I was looking online for posts or videos from people repairing their original SDCC boxes. I didn't find much useful, like a tutorial. NECA reached back out asking if I tried replacing the batteries yet. I said no, I was waiting from them to arrive but also the electronic was covered in hot glue, so I was trying to be careful with how I was going to handle this. They told me to keep them informed, I said sure. A short time went by and I had other stuff in life coming up they needed much more attention then worrying about a music box. I eventually noticed my Shop App had updated to say an NES Jason was shipping. I thought maybe the app was bugged and they it didn't update that I already received it. A package arrived a few days later, very carefully packed (NECA always wraps their product in thick air pillows or packing paper, but this one was extra secure) and the box had working music! I was very excited and surprised they just mailed out a replacement and I didn't have to break away hot glue and trial and error these tiny batteries. Thank you again so much for assisting me!

Hice una compra desde Argentina, la atención al cliente y los productos espectaculares! Lo único que indicaría es enviar por correo privado los envíos . Tuve problemas para hacer el seguimiento en detalle.

I have to give NECA a lot of credit — they have made some serious improvements, and my recent experience was excellent. They recently fulfilled two of my pre-orders, and both arrived in fantastic condition. As an in-box collector, packaging is a huge deal to me, and NECA absolutely delivered. Everything was packed securely and with care, and I was very happy to see no damage to the hanger tabs, no bent corners, and no damage to the boxes at all. That kind of attention really matters to collectors. I know NECA has had some issues in the past, especially when it came to pre-orders and timing, so I want to be fair and honest about that. But from what I’ve seen recently, they are clearly improving on all fronts. The difference is noticeable. Pre-orders can still be a little tricky just because collectible releases don’t always have exact arrival dates, but that’s part of the nature of the business. What matters most is that when the items did arrive, NECA handled everything very well, and the overall experience was a big step up from before. It’s great to see a company make meaningful improvements, and based on these last two orders, I can confidently say NECA is moving in a very positive direction. I’m extremely pleased with my experience and would definitely order from them again. Highly recommend — especially if they keep this level of care and consistency going.

I preordered a TMNT product almost a year ago. After not receiving it after almost a year I decided to reach out to NECA. Over the next couple days, they asked some question's and were very polite. They shipped out my product and checked in to make sure all was resolved. Rather than listen to the language on-line, try reaching out in a calm manner. I contacted them without anger and without accusation. In the end I can only say that my experience was a great one. Thank you NECA Support.

Great stuff customer service was very nice and good to work with.

I wanted to take a moment to express my sincere gratitude for the incredible Yautja Predator Hunting Grounds recently received. It truly is a work of art. The attention to detail, craftsmanship, and overall quality are outstanding. I’m also very thankful that the piece arrived in excellent condition, perfectly packaged and well cared for. It’s clear that your team takes great pride in what you do. It has been an absolute pleasure doing business with you, and I’m already looking forward to future releases. Please extend my appreciation to everyone involved in creating and delivering such an exceptional collectible. With great appreciation, Bryan Ortega