North Carolina State Employees Credit UnionReviews of ncsecu.org

I was trying to close my joint account that I shared with my recently deceased husband. I spoke with a representative who was not only rude, but downright hostile, so much so, that I terminated the phone conversation. After taking a break from this conversation to calm down, I tried closing the account online, only to be advised to call a phone number, which I did. When doing so, I was advised that I must mail a hard copy of a notorized letter of intent to the credit union. My entire career was in customer service. I have NEVER experienced such a negative response from an establishment. I wholeheartedly recommend that one avoid this credit union at every opportunity.

I went the SECU in Pineville to deposit money into my sister's account. I found the teller to be very rude and unprofessional. I asked for her supervisor who tried to defend her behavior without even listening to what I was telling her. I only wanted to make a deposit and she made it a drawn out affair and kept acting as though she couldn't make the deposit without me start which account. I'm like I don't know, I've never had anyone ask me this before. I just wanted it in an account with my sister's name on it. Then she kept saying I can't give you any information. I'm telling her I don't need information I just need the funds deposited. Her additude and the way she handled it was totally ridiculous. I told her I never had a problem with anyone else while making a deposit. This should have been a simple 2 minute transaction. After she raised her voice it was over. I asked her if she was having a bad day and asked for her manager. I told her manager she needed to go home/take a vacation day or something because she didn't know how to talk to people. I didn't feel like the manager was taking the complaint seriously so I let her manager know I was going to report the incident to their home office to make sure the report was not swept under the rug. I also advised the teller needed to be retrained. While I was reporting her to her manager the teller managed to make the deposit. If she had done her job in the beginning this could have all be avoided. Based on this experience I would give this office zero stars if I could. Now the Ballayntne office is amazing. They give 5 star service compared to the zero star service I received in Pineville today!

Been with them 15-20 years and never had issue. First issue i have they want help. I got scammed but they said there was insufficient evidence to refund my money back.

Used to be a good option with great customer service. Now, they arbitrarily change loan products with no customer notice mid projects. They give a loan to use to do home renovations at a high interest rate and then after finishing the renovation, change loan products so the loan can't be refinanced into a new first mortgage as it has been numerous times before. Worst service ever. Completely unreliable. Customer service is zero. Just keep stating it is a new policy they just adopted (after doing business for decades the other way). Go elsewhere. You can't trust their business practices. The corporate office offered no assistance.

My friend gave me a SECU gift card but it didn't work in the store. I called your support number and agent is asking the registered name for gift card. How do I know what name SECU is putting in their system when it is a gift to me from someone? I requested agent to connect with the supervisor but declined. this was worst customer service experience.

I was told to get an account with SECU by a loan officer in my local branch. My credit is fine, I am the store manager of HWY 55 were all of them eat at for lunch in Laurinburg NC. I was approved for an auto loan and a Mrs. Jennifer Sneed Consumer Loan Specialist I Lending Contact Center 1-888-732-8562, basically denied my loan saying that she couldn't verify my income after she received my driver's license which showed my black face. Here is the BS one of my employees a White female who makes $9.00 per hour and had an unpaid loan on her credit was giving an auto loan by Jennifer Sneed Consumer Loan Specialist I Lending Contac Center 1-888-732-8562 With only a receipt of a paid off student loan, The white girl only paid $35.00 toward a $17,890.00 student loan debit. And she nor anyone at SECU ever called to verify her income! Hwy 55 doesn't do direct deposit; I was asked for that at first, I honestly told her the truth then she asked for pay checks that had been cashed at Walmart, so I went to Walmart this toke 3 days for them to go into their system to access those checks and I sent them to her and then she lied and said she could not verify my income so at this point my loan was canceled. If you are Black, you may want to beware of SECU I found out today that there are 100s of black people with this same issue that has happened in the past with her and many other white loan officers dealing within the SECU online Processing center. I am currently looking for as many minorities on all social media site to help out in a class action lawsuit as to get proper compensation or at a minimum the termination of the racist parties involved. I have a lawyer who will take our case we should fight back and make an example of people like her. My contact information is: murdockderrick129

I've been an SECU customer over 4 decades and was formerly pleased. But now, after several episodes of horrendously rude customer service in Statesville, I am in the process of closing all my accounts there and moving them elsewhere. As a tip, don't believe that they will provide the services that their policy promises. Ain't gonna happen and they will tell you so with a smirk on their face. bye, bye....

I don't normally post reviews, but if this can help someone, it's worth the time. I recently sent money from our SECU checking account through Venmo to make a deposit for a vehicle. We are not on Facebook, but my supervisor told me that a friend of hers was selling a car and—long story short—I sent the deposit. I found out the next day that the person's Facebook account had been hacked and the hacker was also using her cell number. I have known my supervisor for years, and she felt terrible about falling for this as well and telling me about the vehicle. I'm sure other people were also scammed. I immediately called NCSECU, and they told me I could not dispute the charge until the transaction posted. I'm not sure why it couldn't be stopped while pending, similar to the way we stopped checks back in the day, particularly if you know it's a scam. Once the charge posted, I called to dispute it since it was fraud. I also filed a police report and provided that information as well. I was told I would hear something within 10 days. Ten days later, I received a letter stating the dispute was declined and that I could request the notes from the decision if I wanted. I called today to request the documentation from the investigation (I'm not sure what type of investigation actually occurred), and the guy acted like he had no idea what I was talking about. What bothers me most is that my wife and I have been with NCSECU for 30 years and this is the customer service we receive. No phone call, no follow-up questions, nothing. Just a letter saying you're out of luck, and that's it. It was my fault for initially 'authorizing' the transaction, of course. But even if I will never see a penny of the $2,000, you just expect more from a bank you have been loyal to for so many years. We will be moving our money to a different bank. Not that we will be missed, obviously, but we just don't want to stay with a bank that can't at least provide some level of support in a situation where you already feel helpless. Again, I hope this will help someone out there.