Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
537 reviews
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Nav is a technology company building the leading financial health platform for small businesses. What started as a way for small business owners to easily find funding has become a destination for over 350,000 small businesses to get everything they need to understand the full picture of where their business stands, and how their business data can impact their business financial health profile.Nav’s financial health platform gives small business owners transparency in finding the right loan, credit card, banking and other business services as well as cash flow and credit insights, and more. Nav is the only place small business owners can see what financing they may qualify for before they apply - all in their pocket.
Nav (nav.com) has 537 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 67 reviews with 1 star · Clear filters
This is the biggest ripoff for business customers that can be. Nav is no more than Credit Karma. They sure do make a ton of promises like many of these places and just use people for their financial gain.
By Patrick N.
I have no relationship with Nav, yet they keep emailing me someone else’s invoice. Customer service is no help because they can’t look up “my account”. Clearly they don’t care about their customers privacy if they aren’t worried about sending it to the wrong person consistently and don’t even want to resolve the issue. Why would anyone want to do business with a business that cares so little about privacy is beyond me.
By JC
Nav card is a scam charged me 111.79 I didn't even purchase nothing. My card is canceled and they're still trying to charge me. Check your account
By Costillo H.
The 800 number is either always busy or on fax. How can such a big company have such poor service?
By kwame B.
Opened a Nav checking account last week along with a prime card. Got approved and deposited 100 bucks as a test run. Two days ago got an email saying they closed my accounts. Same as the other people said they can’t tell me why just something about account activity. Mind you the only transaction was my deposit of 100 bucks. Wrote back demanding my deposit. Response email said basically they would send me a check but wouldn’t be there until 30 days or so. In my opinion if you have a financial company close an account, you should have a right to know why! Scammers
By Christian W.
***Do not utilize this company.*** Nav is complete with terrible customer service and false advertisement. Their website is riddled with technical issues. Paid for services are not provided as the website won't work and keeps erroring out. Customer support, and even leadership support, are unhelpful and rude. They refused to provide us a refund within HOURS of signing up. This company is horrible.
By S C.
Do NOT do business with this company. They advertise, 2 business lines of credit along with monitoring of your DnB, Exp, Equifax and FICO scores with membership for you business. I signed up, went through the entire process. Opened up my account, paid (btw they say NO WHERE in the sign up process that you can cancel and or get a refund) I paid for my membership on Oct. 3rd. I was approved for their Nav Prime Card with a spending limit. Linked up my Business Checking account. Received an email confirming payment, membership AND approval for the Nav Prime Card and email saying my card was being mailed to my business address. Next day I get an email saying my Nav Prime Card was CLOSED?! Called them up to find out why. All they say is they can't tell you anything because of SECURITY reasons?! Even though they confirmed it was me they were speaking to via verifying all of my info. No help whatsoever in finding out why, or how to fix whatever the issue was. They just told me to create a NEW account with a different email address. Even though all the other info would be exactly the same. So now, all my personal info, business info, etc. they have and won't tell me what's wrong with my account. It takes forever to get anyone on the line to help and if/when you do, they can't actually help you. Account has been downgraded to the free account but you CAN'T get a refund even though you paid just 2 days before all of this became known. Their monitoring service seems to be ok but I wanted the 2 lines of Business Credit Lines which is why I joined to begin with. They need to be more transparent BEFORE you pay them on what your options are. Not approve you AFTER you pay and then say OH, we closed your approved account but we are not going to tell you why or help you resolve the problem. How do I actually CANCEL this account in full?!
By David
I was a Tillful customer for months. I received an email that Nav would give us more as Tillful is at the end. I read carefully the information provided on their website and everything was acceptable. After the payment, I received the information that all the benefits are not available as I'm in Nevada. I immediately asked for a refund as it was not explained before the payment, the customer service was not able to do it and not efficient at all. I will definitely don't recommend this company. Bad experience ever and awful customer service, no empathy or apologies.
By Bibiboubou
