NatWest InternationalReviews of natwestinternational.com

I am currently in Australia. Nat west has blocked my card and it is now the weekend and tried contacting them on their emergency line and was kept waited for over 90 mins. Had to hang up on the end because my local SIM card run out of credit. Disgraceful service, they have left me with no funds to get into. I will have to sleep on a park bench until the bank opens. 😬😬😬😬😬

i have been banking with natwest in jersey for near on 27 years. I had the misfortune of having my wallet stolen. I rang to cancel my card and order a new one. i was in no hurry, so I ordered a new card by standard delivery. Two weeks later the card didnt arrive. in the mean time both revolut and wise provided new cards. I was told there was no tracker on the card. They had no idea where it was. I was aksed to wait until the end of the week. I aited a full week. The card still didnt arrive. I rang to be told it was no possible to dhl a card unless i paid for it, Having been told they would send one for free if it didnt appear. I find it amazing that an offshore account do not track its cards. I find it even more amazing that i have to wait 5 weeks before they will send me one by dhl. A so called premium offshore account is less reliable and more difficult to deal with that Wise or Revolut. When i put pressure on the woman at the call centre, she terminated the call. Every time I call I have to wait 5 minutes for an answer on an international mobile at my cost. The service is completely depersonalised nowadays and poor.

I don't even know how does this bank even exists with its incompetent staff and banking processes which seem to be from about 40 years ago. They blocked payments from my account every single day whilst I was travelling overseas as they flagged every payment as being a fraud even though I rang them to lift the block for 5 consecutive days - spending about an hour each day completing their ridiculous security checks even though I had gone through several layers of security to make the payment. Their incompetent staff don't even know the payment limits for the bank that they work with and are incredibly unhelpful.

This must be the worst bank you could imagine It’s like visiting la la land, from trying to get onto the Wi-fi to how long you have to wait to see someone to the inefficiencies of the IT system

If there was a 0 I’d give it! Our family have banked with NatWest and NatWest International for over 50 years. My elderly mother lost her phone at an airport today and I have just spent 3 hours on chat with ‘Chora’ and on hold to NatWest to try and block the app on her phone, still no bloody help at all.

I have no idea how natwest international can still be in business! There service is awful and borderline fraud. I'm sickened with how disrespectful a company can be to their customers

Was very happy with them some time ago the IOM mortgage team was great i cannot speak highly enough of them Subsequent issues - some years ago they threatened to close my account at very short notice as some AML was allegedly not up to date despite the account was opened recently at the time - In a moment of comedy they decided to introduce sms authentication for online banking however they system they were using did not allow sms to get sent abroad [the 'international' word in 'international banking' might suggest its for people who are abroad or is that just me] so it was rather useless and they refused to acknowledge this - it took a couple years to fix that - they now again have some AML rectification team working in IOM who randomly call me without proper ID and ask about my address expecting me to divulge things , it takes forever to call back and verify them to a known switchboard number as often noone answers and then the relevant person is not there , i should charge them for my time theyre wasting

I've tried calling numerous times over the last month and it just goes to voicemail.