Natural Healthy ConceptsReviews of naturalhealthyconcepts.com

I placed an order late last night and immediately realized that I had ordered the wrong version of a product on the nhc.com website. The product strength and amount was exactly the same, and packaging nearly identical except for one word of text. I sent an email in response to the order confirmation within 10 minutes, and also left a phone message. I was surprised to see an immediate response from AN AI AGENT telling me that the order I placed minutes ago could not be canceled! It was barely in the system, definitely not packed and certainly not shipped!!! I called CS first thing the morning and they told me that they were aware that I wanted to cancel the order, but would do nothing about it. Apparently even while the packed items did not even have a tracking number/shipping label they could not cancel and stop them from leaving the warehouse! GIVE ME A BREAK, I WILL NEVER DO BUSINESS WITH THESE CLOWNS, AND RECOMMEND YOU DON'T EITHER.

I Ordered rxvitamins alginate plus from nhc Dec 2025 with my latitude MasterCard.. it was send successfully..i .attempted to reorder same supp 30 jan 2026 with same latitude card and giving same delivery address i.have lived at same address for 35yrs nd had card same amt of time..with this same address...order was not placed online syst send me msg "try again"...which I did..order was not accepted..looking at my latitude account I had 2charges pending....I called nhc was told no order placed...I contacted latitude to cancel these two transactions...6feb 2026 I attempted to order online again..same msg..my latitude had another 3rd pending transaction..I called nhc to place the order via ph..the operator tried first with my latitude card it didn't get accepted..then we tried my visa credit card then my visa debit card..3 diff cards all 35yrs old..all.with same address...all 3transactions are pending on my accounts plus the other 2 from 30jan....I send multiple emails to nhc attaching screenshots of all 5 bank transactions totalling usd 500..I send screenshot of address details on these cards...only response I got 2x is that address I hav given for delivery does not match address on my cards and to try a diff card...both of which is incorrect..my address remains same...I tried 3 diff cards from diff.banks.. my.recent emails remain unanswered..I requested a mgr to.look into this no reply...2days ago I called the retail centre as cust service doesn't answer calls...the operator told me she will pass onto her mgr to talk to mgr at service centre.and they will call me back...at.my call today I was told nothing they.can do.. i urgently need this supp for a 9yr old child..this is so extremely disappointing ....and unprofessional..nhc hav given me a reason that is not correct..it appears no1 actually looked into this. I'm.still.chasing my aud $791..usd 500

I've been a customer for over 10 years. They switched their systems over with no testing - everything is lost. My payment methods, my rewards points, everything. This is the third day since the switch. Even the phone number is incorrect. When I finally got someone on the phone all she could say is that they know about the problems, they can't do anything about it, and their customers are just screwed. I am moving my business elsewhere; after they straighten out their systems I will cash in all my rewards points and find another supplier. It is UNFATHOMABLE and UNETHICAL for a company to just switch systems without notifying customers or doing any testing up front. DO NOT USE

Nie odpisują na emaile. Zero kontaktu, nikt nie odpowiada. Nie da się anulować zamówienia

I placed an order using coupons. They sent a confirmation email showing they accepted my coupons & showing the charge to my credit card. I received the products with a receipt showing they charged my credit card a higher price. I contacted them to correct the mistake and, first, was told, we don't accept more than 1 coupon at a time. In another email, they changed the reason to, I had already used 1 of the coupons in the past. Which is it? If they had a glitch in their system, they should've contacted me with the issue before shipping my items. That's what an honest co. would do. But to send an email with one price and then charge my credit card a higher price behind my back? Sounds like bait & switch to me. After looking at their reviews, it looks like this is standard practice for this co. To make matters worse, I went to my credit card co. (Discover) about this. And they chose to back the merchant. The only recourse is to let others know about this co. To echo another review, AVOID THIS CO. If we can’t trust an email order confirmation at face value, and the credit card co. won’t make them honor it, how are we, the customers, supposed to protect ourselves from other companies doing this to us in the future?

I placed my order over two months ago and still haven’t received it. When I contacted customer service, the only reply I got was that they “can’t see tracking updates.” No further help or follow-up since then. Very disappointing — this feels like a scam.

Absolute scam. I bought some items for a good price. But after 4 days of non-shipment, I wrote in because I suspected something. True enough the reply came that the order was canceled because my email had been blacklisted. But the fact was that it was my first time ordering from them. I think it was just a case of listing an item at either too cheap a price or being out of stock. But to allege that a customers email had been blacklisted instead, shows the integrity that this organization has.

There are so many herbal companies out there. AVOID THIS ONE! They take ZERO responsibility for shipping errors and the customer is responsible for sending back orders at OUR cost. They do not supply return labels even if the ship out was their error. Bad practices equals bad company. Take your money elsewhere.