A very positive and helpful response…
A very positive and helpful response from the NG team when I needed help changing some complex details of my subscription...thank you!
By customer
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
440 reviews
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National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
National Geographic Magazine (nationalgeographic.com) has 440 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 103 reviews with 5 stars · Clear filters
A very positive and helpful response from the NG team when I needed help changing some complex details of my subscription...thank you!
By customer
I had a simple request to change my email address (not possible online). This was done almost immediately - excellent service. I have subscribed for decades and never had any issues. I also have a huge archive!
By Geoff
Contrary to the AI summary regarding address changes, I was very happy with the quick and efficient response following an email from me with the details of current and future address and dates.
By i R.
The ansewer was quick and gentle. Thank you
By Victor R.
I really enjoy the National Geographic magazine - it’s very informative and the photos are amazing.
By Maureen C.
I had mistakenly subscribed to the wrong publication; response via email was prompt, courteous, and efficient. Extremely satisfied.
By Jeffrey M.
I had a problem accessing my account. The wonderful people at your Customer Service, specifically Janien, helped solve the problem in no time and also gave me a lot of helpful information. Thank you very much
By Girasri C.
The magazine is so full of interesting and useful info! And the customer service is awesome too
By Michelle S.