Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
64 reviews
NarvarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.
Narvar (narvar.com) has 64 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 42 reviews with 1 star · Clear filters
Narvar tracking stinks. Why companies use this company rather than simply providing a tracking number from the carrier is beyond me. It's often much easier and more informative to track your packages the latter way.
By jpluttme
Ordering from online companies is risky. I have placed three to four orders during the last week and none on the orders handled by Narvar arrived. All have been tagged as delivered but not to me, the one who ordered them. This has been an ongoing problem with Narvar since it raised its ugly head. If I was forewarned that Narvar was going to be used I would cancel the order immediately. I tried to find an answer to my dilemma - but nobody takes responsibility so I cannot retract my claim against seller, NARVAR, shipping company. So here it remains. Response from NAVAR: Thanks for reaching out to Narvar support. Narvar works with companies to provide a tracking page. Narvar does not have any order information and Narvar does not deliver the products. You will need to reach out to either the company you purchased from or you can reach out to the carrier who is delivering your package. Best, Lisa
By walter
Response from Narvar· Oct 26, 2020
Hi Walter - we're sorry to hear you've had such a bad online shopping experience! We're not a delivery service, but work with retailers and carriers to provide you with the most updated status on your packages in an easy-to-understand format. If your packages have gone missing or were mis-delivered, please contact the carrier so they can help you. If you suspect this is a communication issue across multiple different retailers and carriers (e.g. we're telling you it's been delivered though it's still in transit, and potentially the package has shown up later...or not), please provide a couple of the tracking URLs to us at [email protected] so we can look into it and see what's going on there. Thank you!
