Nano Hearing AidsReviews of nanohearingaids.com

Response from Nano Hearing Aids· Jun 24, 2023

Hi Kathy, Thank you for letting us know about this. Your feedback helps us do better. I've made a follow-up regarding your RMA/Return request so you should receive a call from our Advanced Support Team in 24-48 hours. If there is anything else we can do to help, please contact us via phone or email. We are here for you. 📧: [email protected] ☎️: 619-738-2438 We appreciate your patience and understanding on this matter. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing Aids· Jun 25, 2023

Hi Maryann, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. It shows that you already emailed us and my colleague already assisted you so I hope this resolves your concern but if you need further assistance, please contact us. 📧: [email protected] ☎️: 619-738-2438 We appreciate your patience and understanding on this matter. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing Aids· Jun 25, 2023

Hi Steve, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We would like the opportunity to talk and investigate your feedback further, please contact us via phone or email. We are here for you. 📧: [email protected] ☎️: 619-738-2438 We appreciate your patience and understanding on this matter. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing Aids· Jun 24, 2023

Hello Asma, I'm sorry about the trouble. To help you further, please reach out and we can walk you through troubleshooting. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing Aids· Jun 23, 2023

Hello Gloria, I'm sorry about the trouble. To help you further, please reach out and we can walk you through troubleshooting. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing Aids· Jun 23, 2023

Hello Henry, We appreciate your time to share your experience and we accept that not everyone will have the same experience with our device. Your feedback is noted and forwarded to the team to improve our products and services in the future. It shows that you already called in and one of my colleagues assisted you regarding your return so I hope this resolves your concern but in case you still need further assistance, please reach out and we are here for you. 📧: [email protected] ☎️: 619-738-2438 Have a great day and stay healthy! Sincerely, Nano Support Team

Response from Nano Hearing Aids· Jun 23, 2023

Hello Brian, Squealing or feedback can occur for many different reasons. We have provided some of the more common reasons below to help you troubleshoot your issue: 1. Check for ear wax: earwax build-up is a common cause of acoustical feedback. When a sound wave hits a solid block of earwax, that sound wave shatters, sending sound every which-away including back out the ear to get re-amplified by the hearing aid microphone. 2. Check the fit: A loose-fitting hearing aid allows amplified sound waves to escape the ear canal around the hearing aid, reach the mic and off we go again in a feedback loop. 3. Speaker Placement: If the direction of the receiver is off and pointing directly into the wall of the ear canal, it can cause the amplified sound to bounce back into the hearing aid and the whistling begins. 4. Hearing Aid damage: The sound tube may become damaged over time by aggressive cleaning, the mic may have gotten pushed in, or there could be a crack in the hearing aid casing. If this doesn't help or if you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Sincerely, Nano Support Team

Response from Nano Hearing Aids· Jun 23, 2023

Hello Beverly, I'm sorry if you haven't received your order. Please be advised that once your order is shipped out, the entire responsibility of delivering it on time is with the USPS. Returned, delays, misrouting or loss are out of our control but of course, we are still monitoring your order. I see that you emailed us today and my colleague responded. Kindly reply to the email we sent so we can proceed accordingly. If you can't find the email, please check your spam/junk folder, sometimes the email ends up in there. If it's convenient for you and for real-time assistance, you may call customer service at 619-738-2438. You can also try our Live chat at www.nanohearingaids.com. We appreciate your patience and understanding on this matter. Have a great day and stay healthy! Thank you, Nano Support Team