Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
Namco PoolsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 419 reviews with 5 stars · Clear filters
Namco had the pool cover I wanted and sent it right away. I would do business with this merchant again.
By C L.
Response from Namco Pools· Nov 7, 2022
Thank you for the review! We look forward to seeing you again and please reach out if you need anything!
Good cover will use this for years to come
By John B. G.
Response from Namco Pools· Nov 7, 2022
Thanks for leaving us a review John! We are glad to hear that your cover met your expectations!
This is so far the best cover I’ve had , me and wife had it up in bout an hour. I love the straps versus eyelets. Seems sturdy, cover is stretched above the pool water , be exciting to see it thru winter.
By Donnie M.
Response from Namco Pools· Oct 10, 2022
Thank you for leaving us a great review Donnie. We're very glad to hear that you love your new pool cover! Reach out if you need anything!
It was easy to order online. Now lets see if the order is right when it gets and see how long it takes to get here.
By Dan M.
I went to Namco in Peabody MA for a broken pump for my above ground pool. I worked with Jacob C. He went above and beyond to fix the problem. His suggestions and customer service was absolutely the best. It is what customer service should be like. Thanks Kevin
By Kevin B.
Response from Namco Pools· Sep 26, 2022
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear Jacob hit the mark for you. Come back and see us soon!
Everything went smoothly and it was very easy to purchase the pool and get the package that I wanted. I purchased my pool online and I got the price that fit my budget thank you Namco pools!
By Paulette W.
Response from Namco Pools· Sep 12, 2022
Thank you for leaving us a review Paulette! We hope you enjoy your new pool!
I accidentally ordered 2 of the same items online. I sent an email and Marc Kagan responded immediately. He refunded me for my extra item right away. Great customer service.
By for your O.
Response from Namco Pools· Sep 12, 2022
Thank you for leaving us a review! We are happy to hear that Marc was able to help!
I am pleased to tell you that Marc from Namco went above and beyond to get this issue rectified. I truly appreciate the great customer service and the determination that he had with getting me new cushion covers:) A follow-up to my previous review
By Jennifer P.
Response from Namco Pools· Aug 26, 2022
Thank you for the updated review Jennifer! We are so glad Marc was able to help and get you new cushion covers. We hope to see you again soon!
