Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
Namco PoolsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 419 reviews with 5 stars · Clear filters
It was easy to use the sight to order what I needed
By Denise Y.
Response from Namco Pools· Dec 14, 2021
Thank you, Denise! We’re so happy you had a great online experience and can’t wait to have you back. Until then, we’re here if you need anything.
Quick and easy!
By BRANDON M.
Response from Namco Pools· Dec 1, 2021
Thank you Brandon! We are very happy to hear that you ad a great experience with us!
I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location. They were very helpful and accepted my return immediately as the package was not even opened. I wish I knew their names to give them Kudos. This was the retailer store located on Central Ave. in Albany New York.
By Creed M.
Response from Namco Pools· Nov 16, 2021
Thank you for leaving us a review! We are sorry to hear that your pool cover did not work out for you. We look forward to seeing you again in the future and we are always here if you need anything!
I can’t say enough about my Namco pool cover! High quality, much better than my previous cover. Ordered it, and had it to my door in just a few days. I called to ask a question before I made my purchase. I got through quickly and the sales rep was very helpful and nice. Will do business with them again.
By Michael-Dane S.
Response from Namco Pools· Oct 25, 2021
Thank you, Michael-Dane! We are so happy to hear you are loving your product and had a great experience with us!
My order was place with ease, item shipped quickly and arrives safely. Will be ordering from Namco Pools again.
By Happy C.
Response from Namco Pools· Oct 19, 2021
Thank you! We are very happy to hear that you had a great online experience with us. We hope to see you again, and we are here if you need anything!
The motor that was sent was broken. Namco in Enfield took it back and gave us a good one. They were very helpful!
By Customer
Response from Namco Pools· Oct 5, 2021
Thank you! We are so glad you had a great experience with our Enfield store. We hope to see you again soon! Until then, we are here if you need anything.
Very simple ordering process. Easy website to navigate.
By Brandi
Response from Namco Pools· Sep 27, 2021
Thank you, Brandi! We are glad you had an easy online shopping experience. We hope to see you again soon! Until then, we are here if you need anything.
Great price on pool covers. Searched other suppliers and they are way more expensive than Namco... Thank you!!
By Iris P.
Response from Namco Pools· Sep 27, 2021
Thank you Iris! We work hard to meet expectations, and we’re happy to hear we hit the mark for you!
