nacove.comReviews of nacove.com

Nacove does not stand by returns or warranty. Pillows were not comfortable for us. Sent multiple emails, never any response. Now we are out almost $400 for pillows we don't use.

Good luck getting any response when trying to return their horrible product. Not based in US.

HORRIBLE customer service! They say they have a 30 day return policy but when I immediately tried to return my pillow I could not get ANYONE from this company to respond. I tried live chat and email - ZERO response.

Do NOT buy from this company unless you're sure you want to keep! They praise their return policy, yet make you jump through hoops to return, and then end up ghosting you. I'm going to dispute the charges.

I ordered two pillows from Nacove. I did not find them comfortable so I emailed them within the "return window". No response. I emailed them again. No response. What a waste of almost $400.

Ghosted on refund after returning the pillows, one of which was completely unopened! Now I am out the $250 for the pillows and another $27 on shipping. They ignore you after that. I have tried calling every phone number I can find and also emailing several times without any response.

The pillows themselves were just ok. However they have a satisfaction guarantee that they do not honor. I ordered 2 king size pillows. They were shipped separately from China to Colorado I believe. Then they came from there together in one terrible package. They take forever to respond to emails about getting a refund, then play games and then want to have you send them back at your expense with no promise of a refund

Absolute scum! I placed my order on 6th December- almost 3 months ago, paid £88 and have received NOTHING! They tried to deliver my package but used the wrong address and therefore it wasn’t delivered. I was in contact with Diana via email - it took forever for them to get in touch! "Hi Miriam Howard We checked with the shipping person, sorry your package was lost. We understand that this will cause you inconvenience and disappointment We have arranged for a reshipment and you should receive it shortly. Once again, we apologize for the inconvenience and thank you for your patience and trust in us. If you have any other questions or need our help, please feel free to contact us. Have a good day! Nacove Team - Diana Head Of Customer Service" The above was received on 22nd January and since then my messages have been aired! STAY WELL AWAY FROM THESE LYING THIEVES!!!