Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
30 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MZ Wallace—On the go? Take our stylish, lightweight bags with you. The best nylon totes, crossbody bags and more for travel, work, the gym and every day.
MZ Wallace (mzwallace.com) has 30 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 26 reviews with 1 star · Clear filters
I would not even give one star. Worst customer service. Clearly mentioned in their website that international return is approx $10-$20 however the actual return charge is 3 times the price. In some cases more than the price of the product itself. And the person on the phone was very rude and was not ready to help.
By Manu
Lovely bags , however terrible customer service namely from an adviser called Nigeria . Have communicated with her through an online chat several times and she comes across as just rude . Had to ask for some assistance today about an issue with my latest bag ( tear in fabric) and she just stopped talking to me mid way after an automated negative response to my request . Really surprised at how unhelpful they are as their bags are not cheap.
By Anna W.
