Woof Pet IncReviews of mywoof.com

Response from Woof Pet Inc· Jun 20, 2025

Hi Ben, Thank you for your feedback, although sorry to hear that you have been having some trouble with your subscription! I wasn't able to find a name in our system that matches the name on this review in order to cancel your account for you, unfortunately. Please reach out to us at [email protected] with a recent order number or the email used on your account, and we would be happy to assist with cancelling your subscription!

Response from Woof Pet Inc· Jun 20, 2025

Hi Robert, Thanks for your feedback, although sorry to hear that the bite n Brush wasn't a fit for your household! Your Bite n Brush is covered under our Lifetime Warranty with proof of purchase, which entitles you to one free replacement from Woof. If you're interested, you can start that process here: https://gt7nvoi30rh.typeform.com/to/q5zUCwqi Unfortunately in terms of a refund your purchase will fall under the return/refund policy of Whole Pets as that is where it was purchased. Apologies for any inconvenience due to this, and I hope this information helps!

Response from Woof Pet Inc· Jun 20, 2025

Hi ML, Thanks for your review! Unfortunately I'm not able to find an order in our system under the name used here, but would love to take a look and make sure your order is on the way to you. I know how frustrating it can be when you don't have a way to see where it's at in the shipping process! Please follow up with us at [email protected] for an update in status, or a replacement package to be sent if necessary. Hoping the status updates soon!

Response from Woof Pet Inc· Jun 2, 2025

Hi Zach, Thanks for your feedback, although sorry to hear that it sounds like our subscription model wasn't a fit with you! We aim for this to be a convenient easy option, but can definitely help with a cancellation if that's not the case. You can see the steps to cancel in your account if you have one created here: https://support.mywoof.com/en-US/canceling-your-subscription-310736 And otherwise, please reach out to us at [email protected] with the email used for your subscription or a recent order number, and we can cancel for you!

Response from Woof Pet Inc· May 28, 2025

Hi Kathy, Thank you for your feedback, although I'm so sorry to hear about your experience with our subscription service! I took a look at your account and can confirm that your subscriptions have been cancelled, and it looks like you have been sent return labels in order to get back the last two orders from your account sent back in for a refund. Please let us know if you would like any further assistance with your return. Once it's made it back to our warehouse, your refund will be issued. Again, so sorry for your experience. Let us know if there is anything we can do to help further!

Response from Woof Pet Inc· May 28, 2025

Hi there, Thanks for your feedback although sorry to hear it! If you haven't signed into your Woof account before, this loop may be happening because you need to actually click the "create account" button to create a password. If you use the same email that was used during checkout, this will pull up your subscription once you have a password! Alternatively we would be happy to assist with cancelling your subscription from our end. please reach out to us at [email protected], and we'll be happy to take care of it!

Response from Woof Pet Inc· May 7, 2025

Hi Howie, Thanks for your feedback, I would love to help more here! We do cover stuck Pupsicles under our warranty, as well as a chewed up Bullysafe and a chewed up Bite n Brush, so I'm so sorry if you were told otherwise when interacting with any of our support agents. I definitely want to get to the bottom of that so we can get you some replacements sent out if you are interested. In order to assist you further, would you be able to provide either your order number or the email used to place your order? Otherwise, you can also get a replacement request started either in our returns portal here: https://woof.loopreturns.com/#/ Or by reaching out to us at [email protected]. Again, I am so sorry to hear that your experience with Woof hasn't been the best, and I definitely want to make sure we get a better solution for you so that your pup can have a better time with our products, or at least use some store credit for a treat stock up if that works better for your household.

Response from Woof Pet Inc· May 7, 2025

Hi Patricia, Thanks for your feedbakc, although so sorry to hear that your Pupsicle is giving you some trouble! Since it sounds like you've already tried the tricks that we would recommend to help it get unstuck, your Pupsicle may be slightly defective, in which case we would love to get a replacement sent out for you. If this is something you're interested in, please either start an exchange in our returns portal here: https://woof.loopreturns.com/#/ Or reach out to us at [email protected] for assistance in getting this started!