Woof Pet IncReviews of mywoof.com

Response from Woof Pet Inc· Dec 16, 2024

Hi Lisa, Thank you for your feedback! I was able to locate your messages and am glad to see that you were able to get some assistance with your order. Thank you for your patience during this busy holiday season, and let us know if there is anything further we can assist with!

Response from Woof Pet Inc· Dec 4, 2024

Hi Jeffrey, Thanks for your feedback, although so sorry for any issues with our website! If you were trying to purchase a bundle, this likely happened because our bundle will show all the items contained in the bundle inside your cart - Which can look like a lot! If you prefer, you can also email us with the item you'd like to order, and we'll place the order for you and send over an invoice. Please contact us at [email protected] to get that process started!

Response from Woof Pet Inc· Sep 24, 2024

Hi there, So sorry to hear that you've been having some trouble cancelling your subscription! If the system is glitching or giving you trouble, we are happy to cancel it for you on our end! We usually offer customers control over their account first so it can be customized exactly to your needs, but are happy to go in for you and make changes if needed. Please mention your Trustpilot review if you follow up on the email thread that it sounds like you've started, and that will help make sure it gets escalated up so we can take care of this for you.

Response from Woof Pet Inc· Sep 27, 2024

Hi Brian, Thanks for your feedback, although so sorry you're having some trouble with cancelling your subscription! I wasn't able to find your name as it's listed here in our system to take a look at your account, and requested more information to try to find it, but so far no luck. Please feel free to respond here with your order number, or submit a return request here for your recent orders: https://gt7nvoi30rh.typeform.com/to/vD6Re5i9 I hope this helps, let us know if you have any questions or trouble moving forward!

Response from Woof Pet Inc· Aug 21, 2024

Hi Alice, Thanks for your feedback, although sorry to hear that you didn't have a great experience! We will take a look at your messages with our support team to see how we can improve in the future.

Response from Woof Pet Inc· Aug 1, 2024

Hi Brenda, Thanks for your feedback, although sorry to hear that the size wasn't what you expected! We've love to help sort out an exchange for you if you'd prefer a larger size instead. Let us know at [email protected]!

Response from Woof Pet Inc· Jul 31, 2024

Hi Faith, Thank you for your review, although so sorry to hear that the Pops weren't a hit in your household! As our pops are fairly high in fat, dogs can sometimes have an upset tummy when trying them for the first time. We share this information just to help owners know what's happening and help with next steps to get your dog's system back in line, although we apologize if it came off as insulting - You know your dogs best! I was able to find your correspondence and am glad to see that you currently have a return under way, so we should be all set regarding your current order. Lastly, in good news our treats are all made here in the US! If you would like to learn more about our ingredients, that info can be found via the link below: https://support.mywoof.com/en-US/treats-what-ingredients-do-you-use-311053 I hope this helps, let us know if you have any other questions or concerns!

Response from Woof Pet Inc· Jul 16, 2024

Hi Sarah, Thanks for your feedback! We have a 30 Day Satisfaction Guarantee just for situations like this :) Please reach out to us at [email protected] with your order number and we can look into this for you! You can also find out more info here: https://support.mywoof.com/en-US/30-day-pupsicle-satisfaction-guarantee-310423 I hope this helps!