Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
238 reviews
Ubiquity Retirement + SavingsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1999, Ubiquity's mission has remained the same – to provide small business owners with qualified retirement plans that meet their needs and propel them towards bright financial futures.They've stood as an industry leader in the benefits space by combining advanced technology and world-class customer support to cost and compliance challenges that negatively impact businesses nationwide.Through this approach, they've transformed 16,000+ businesses and hundreds of thousands of lives, helping them achieve financial security and peace of mind through plans that are customizable, simple, and affordable.
Ubiquity Retirement + Savings (myubiquity.com) has 238 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 193 reviews with 5 stars · Clear filters
I am the company Administrator of our 401(k) plan through Ubiquity. It is a very user friendly program and the support I have received from the Ubiquity team has been excellent. I would recommend them to other businesses looking for a 401(k) plan that is easy for employees to make their own changes and reduce Administrator time.
By Rosemary
Mark Groene was extremely helpful in showing me how to go into my computer to withdrawal money from my account. Thanks Mark
By Joyce A.
I just wanted to mention that Krystal B is a great customer service agent. I've dealt with a handful of agents through Ubiquity before, and Krystal has been truly the most helpful, hands down! She was able to quickly and efficiently solve a problem with payroll contributions that I've been trying to get fixed for a few weeks now. She was also polite and patient and made sure everything was correct before ending the chat. Thank you Krystal B!!
By Brittany
I just did a 401k healthcheck with Krystal B, and I just want to say that the healthcheck is a terrific service for customers . We have been with Ubiquity since 2013, and have had a healthcheck review of our 401k each year. We are very happy overall with the service from Ubiquity.
By Shawn G.
I scheduled a withdrawal from my ubiquity account and VJ was very helpful in getting my withdrawal through. My experience with Ubiquity has been an awesome experience and VJ answered all the questions I had in a timely manner. I would recommend Ubiquity to any of my colleagues.
By Angelica M.
VJ was very helpful and educated me on my options. I learned so much on my call. Very happy with the support and experience I received.
By Melanie S.
Great tone very helpful
By Rob S.
As a new Ubiquity client working in a newly established business, I especially appreciated Tim's clear description of exactly what I needed to know. He was very reassuring!
By We Care N.
