Like everyone else
Like everyone else, it wouldn't go through after putting in all of the info. I tried on 3 separate occasions. Also why are some of the remarks from Sept and we just received the notification a few days ago?
By Cathy and K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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68 reviews
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mytrueidentity.com is listed under Activities & Tours.
mytrueidentity.com (mytrueidentity.com) has 68 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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Like everyone else, it wouldn't go through after putting in all of the info. I tried on 3 separate occasions. Also why are some of the remarks from Sept and we just received the notification a few days ago?
By Cathy and K.
Their help desk of the credit bureau (Transunion) is very UNHELPUL or My True Identity. They answer nothing for you other than canned phrases. YOU get the same stuff. My True Identity or Trans Union. I received an email from My True Identity and got nothing there either. I want to thank congress and the senate, for this ridiculous settlement made for their constituents' behalf. All I have to say is PU!
By bob
I wouldn't wish my worst enemy the frustration of this service
By Jeff H.
Same crap as everybody else. Worthless.
By Marc P.
Unable to login after enrolling. Their 2-factor identity doesn't work. This should be an embarrassment for Trans Union. Doesn't leave one thinking there's anything secure with a users' information.
By GregK
Is it possible To give 0 stars? This service collects all your personal info and doesn’t work. Don’t even try to sign up.
By Polina V.
I tried to enroll using code from a notification about a data breach, and offering free credit monitoring. After filling out the web form I got "We're having trouble with your request and apologize for the inconvenience. Message ID: 005" A farce.
By David
I was double disappointed about weak security systems at TransUnion, how data breach at TransUnion put my security at risk and how the situation was managed by TransUnion. I followed the instructions per letter that I have received from TransUnion after its data breach but I had a terrible experience with the mytrueidentity.com site and customer service which TransUnion uses . I did some research and find out that I am not the only one. I wonder if someone can take a lead and file a lawsuit against them and our Government does something about this situation. No one should experience what I have experienced or all other people like me experienced. Please help to spread our SoS signal to the right authorities.
By MaryAnn