mytrueidentity.comReviews of mytrueidentity.com

You sign up because your personal info was breached and this service was offered as a way to help you monitor, but the mytrueidentity.com - which is a subsidiary of TransUnion, is useless. Companies shouldn't even offer this as a "peace offering" for allowing the breach. You get NO communications and can't even log in because you're told the information is incorrect. Worthless!!!

They sound like scam! I got an email saying that "This is an alert from MyTrueIdentity letting you know that a change has been posted to your credit report". I got logged out after 1 attempt. I called True Identity and they asked me for my email address and SSN, which I didn't want to give. I asked them if they had sent me this email and they believe they hadn't because there isn't a file number on it. I said the email address is from Transunion and if they could at least confirm if there was a change in my credit report, they said they can't inform unless I give my SSN...I don't know who to believe anymore.

The website is glitchy and the customer service is not great. I tried to login in and was locked out. First texted a support person who sent a temp password that didn't work. Then called and spoke on the phone with an agent in India, they confirmed my ID with a lot of questions. Then said they could only send the reset after the call had ended. I was saying, stay on the line, to confirm it works. Anyway, we ended the call, they sent the temp password, and it didn't work. 0/10 FAIL

If I could, I would give them zero stars. My account was locked online, so I called the customer service to unlock it. They asked me for my phone number to send me verification messages but their system was not able to do that, then they blamed me for not having a matching phone number on file. This is my only phone that I had over 10 years! and I only opened this MyTrueIdentity account 6 months ago! The customer service supervisor then wanted me to email them my drivers license, but they couldn't send me the email address. Her accent made it 100x difficult to write down their email address, it's like she was never trained in how to spell each letter on the phone. It was just a ridiculous, frustrating experience. I don't recommend anyone using them.

Horrible. Was given it for free by my employer, but cancelled because of how horrible it was. Agents are not educated about the product (eg one agent told me I couldn’t cancel online I had to do it on the phone; another told me a false fraudulent phone number was added to my credit report - it was by THEM lol, etc. You spend hours you can’t get back trying to deal with login issues, etc. such a horrible waste of my time.

incomplete data for total credit available - only lists 1 credit card where as I have 4 current - no way to report their error

This was awful. The website would not let me create an account, even after verifying my access code. Subsequent attempts to do this didn't work since the code had already been used. Called support 4 times, and wow, what a useless group. Deleting cache in the browser was the only offer of help and that did not work. Requests to speak to someone in IT did not work. Never got it to work and gave up.

Absolutely useless. They sent me an email stating there was a "critical change" to my credit report. I have Lifelock & other identity protections that didn't flag anything. I tried logging in to mytrueidentity and got locked out! Tried calling customer service 4x and got nowhere. Tried resetting my password and still locked out. Feels like a total scam.